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Confirmation of delivery success

Packing instructions are printed on each box; the maximum weight is 30kg for all boxes, travel bags and suitcases.

We will usually provide you with more boxes in case you are left short but don’t worry, there is no charge for them if you do not use them. Simply place unused boxes inside the plastic bag they arrived in, reseal it and hand them to the driver during collection (in the same condition that they were delivered).

If you cannot pick up the box once it has been packed then it’s probably over 30kg. Try using bathroom scales to give you an idea. The driver will politely but firmly refuse to collect overweight boxes and that means you will need to arrange another collection, which is chargeable, so please check the weight first time.

Whilst packing, please log into your dashboard on our website and complete the online documentation.