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Using Your Own Boxes

Thank you for using our service. Firstly, we’d like to say that we’re happy for you to send packed suitcases but we would strongly recommend that we send you our free boxes to place them inside for their protection and ease of travel.

We also ought to say that we’re not very keen on you taking your own boxes, even if they’re brand new. That’s because we believe, and thousands of our customers would agree, our boxes are the best.

Here is our ‘Large’ packing box. If you were to put this together and stand on it empty, it would not crumple or tear. Your boxes need to be as strong as this to transport your items safely. If they’re not as strong as ours, then we ask you to reconsider. We offer free boxes with bubble wrap and parcel tape, and it’s all delivered to your door.

We really want your possessions to arrive safely and we have over 20 years of experience in shipping so if we are offering you free boxes, bubble wrap and tape then it would be rude not to accept and its only a matter of booking a delivery.

If you are proceeding with the collection then, please read the email that we sent to you and print the Return Labels that are attached, one of these must be put on each box that you have packed. These labels must be securely fastened to all the boxes you want collected before the day of the driver’s arrival.

Your boxes should be sealed with parcel tape and packed tightly so nothing rattles around inside. Your job number and name should be on at least one side of each box. The numbering on the box must match the online documentation you have completed for us.

Please ensure that all your boxes are ready for collection on the ground floor of the property when the driver arrives on the day of collection For Health and Safety reasons the driver cannot enter your private property – only up to areas accessible to the public. Please do not leave your packed boxes unattended. If you cannot be there yourself, ask a member of the family or a friend to stand in.