Check out the excess baggage FAQs to help you on your way.
Deliveries Via Partners
One of our partner companies will be making the delivery and we are unable to provide you a time when to expect the boxes to arrive.
Please tell us where you would like us to leave the boxes (making sure your chosen location is well hidden). The boxes will be delivered to you in a large plastic bag. We suggest completing the online documentation around the same time you’re doing the packing. No, it’s not a great deal of fun but it must be done!
- Delivery Of Empty Boxes
- Ordering Of Empty Boxes
- Deliveries Via Partners
- Packing Information
- Having Your Boxes Ready For Collection
- Collection of your Boxes by our Partners
- Confirmation Of Delivery Success
- Failed Delivery
- Collecting Your Boxes
- Having Your Boxes Ready For Collection
- Using Your Own Boxes
- The Insurance Process
- The Collection Process
- End Of Your Storage Period
- Your Shipment Is Ready To Go
- When Your Shipment Arrives
- Your Shipment Has Been Cleared
- Redelivering Your Shipment
- Your Items Are At Our Depot
- Preparing For The Arrival Of Your Items
- Redelivering Your Items
- Making A Delivery Via Our Partners
- Feedback
- Returning Your Items
- Emailing Attachments