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Following the outbreak of the COVID-19 virus, Seven Seas Worldwide continues to work and co-operate with local Government and Authorities across the world to safely manage the impact on our customers and staff.

We will endeavour to always keep you updated as circumstances change and we receive more information.

Please find the latest updates below.

 

Region Status - Last updated 29.03.2020 08:52 UTC

The latest collection and delivery status for each country is outlined below. 

For your information:

Green = Full service as usual

Orange = Some services experiencing delays

Red = Some services temporarily suspended

 

Australia flag

Australia

Local deliveries and collections running as normal

Belgium Flag

Belgium

Local deliveries and collections running as normal.

Canada flag.

Canada

Local deliveries and collections running as normal

China flag.

China

Local deliveries and collections running as normal

Hong Kong flag.

Hong Kong

Local deliveries and collections running as normal

Ireland flag.

Ireland

Local deliveries and collections running as normal

Netherlands flag.

Netherlands

Local deliveries and collections running as normal

Singapore flag.

Singapore

Local deliveries and collections running as normal

Sweden flag.

Sweden

Local deliveries and collections running as normal

Thailand flag.

Thailand

Local deliveries and collections running as normal

United Kingdom flag.

United Kingdom

Local deliveries and collections running as normal.  Depot visits not permitted. 

USA flag.

USA

Local deliveries and collections running as normal in most states. Those few states under the stay at home order are experiencing some delays.

EU flag.

Other EU & Europe

Please contact customer service.

Austria Flag

Austria

Services impacted in the following postcodes: 5542, 5611, 5612, 5630, 5632, 5645, 6553, 6555, 6561, 6563, 6580, 6754, 6762, 6763, 6767, 6888, 9844

France Flag

France

Service impacted in the following postcodes: 07000 - 07099, 07110 - 07900, 261160 - 26190, 26217 - 26900

German Flag

Germany

Service impacted in the following postcodes, call us for more information.  41800 - 41899, 52000 - 52599,

Italian Flag

Italy

Service suspended in the following postcodes: 04022, 40059, 64030, 64031, 64033, 64033, 64034, 64035,  65010, 83031, 84030, 84035, 84036, 86016, 87038, 87054, 87056, 89064, 91018, 94011

New Zealand Flag

New Zealand

Customers are able to create future quotes and make bookings online. Limited Services - Baggage by Air and Baggage by sea unaffected.

No more depot pick up`s or deliveries. Christchurch: No MoveCube deliveries.  Auckland: No MoveCube services in rural areas. Wellington: Warehouse closed March 27th to March 29th 2020.

Portuguese Flag

Portugal

Services suspended in the following postcodes: 3880000 - 3880999, 3885000 - 3885999

Spanish Flag

Spain

Services suspended in the following postcodes: 5542, 5611, 5612, 5630, 5632, 5645, 6553, 6555,6561, 6580, 6754, 6762, 6763, 6767, 6888, 9844

Malay Flag

Malaysia

Customers are able to create future quotes and make bookings online. International shipments still operational subject to limited delays on arrival.

ONLY local collections and deliveries suspended due to Government lockdown [Ending: April 14th 2020]. 

Updates to follow.  

South Africa Flag

South Africa

Customers are able to create future quotes and make bookings online. International sea shipments still operational subject to limited delays on arrival.  All shipments by Air suspended.

ONLY local collections and deliveries suspended due to Government lockdown [from 00:00 March 26th 2020 to 00:00 April 16th 2020]

Updates to follow. 

LATEST UPDATES...

27.03.2020 - Free storage to customers deliveries impacted by changes in transportation and shipping. 

Owing to changes in transportation and shipping status we are seeing across the globe, it may not be possible for Seven Seas Worldwide to deliver a shipment to a customer.

This will be due to areas being in lockdown or because customers are not able to travel to their destination countries to receive their items.

Seven Seas Worldwide will be offering, to those customers who are affected, a period of free storage from March 1st to April 30th 2020.  

Exempt from the free storage will be customers who are using storage facilities including Student Storage, Mini Move, Baggage Worldwide or MoveCube, whereby storage had been agreed at the time of booking.

27.03.2020 - Use of our trolleys by customers

Seven Seas Worldwide regrets that we are unable to permit customers to use our trolley’s to move their shipments at this time in order to reduce the risk of cross contamination of the Covid-19 virus and to protect you, our customer, and our drivers.

25.03.2020 - Update to prohibited items shipped by air due to Coronavirus COVID-19 

Please do not under any circumstances pack any of the prohibited items listed below in your air shipment.  All shipments by air are subject to a security inspection including an X-ray scan prior to loading.  You will be subject to additional charges (from Customs) and a delay to your shipment.

Restricted items:

  • Aerosols
  • Toilet Paper
  • Toilet tissue/wipes
  • Sanitary and incontinence hygiene products
  • Facial tissues
  • Nappies and baby wipes
  • Baby formula
  • All consignments in excess of six packages
  • Disinfectants
  • Hand sanitisers
  • Alcohol wipes
  • Over the counter cold and flu pharmaceutical medications
  • Surgical masks

22.03.2020 - Update to collections and deliveries

During this extraordinary and on-going situation with Coronavirus (Covid-19), we are working to safeguard the health of both you, our customer, and our staff as much as is possible.

We have instructed our drivers to stay at least 2 paces away from you during the process of delivery or collection. All deliver and collection activities will now be completed outside at kerbside. This is a change from our normal procedure, now our driver should remain outside and not to proceed beyond the front door. We regret any inconvenience this may cause.

  • Signatures – are no longer be required, instead our driver will write either your full name or the full name of the person who is present in the signature box.
  • Photos - These will now be our proof of delivery/collection, however, in respect of your privacy our drivers are instructed not to photograph you, or a member of your family, instead:
    • Deliver Empty - A photo of the pack of empty boxes at the delivery address clearly showing the front door or in the case of a reception the front of the building.
    • Collect Full – A photo of any items not in Seven Seas Worldwide boxes
    • Deliver Full - A photo of ALL the items being returned to your address whether as a whole or using several pictures.
    • MoveCube, during loading, photos as the MoveCube is filled 25%, 50%, 75% and once fully loaded.
    • MoveCube, during unloading, photo of the MoveCube when it is first opened to unload
  • Collection Receipts - can still be issued if you wish, otherwise they are to be completed and uploaded with the collection note.

18.03.2020 - Update to customer services

Due to an increased volume of telephone calls to our Customer Service Centre you may experience some delays in speaking with a member of our team.  Therefore we do urge you to use our website in order to obtain a quote for all shipments, storage and baggage both domestic and international.