Skip to the content
Menu

 

On this page you will learn about the current levels of service and precautions taken in each of the major countries and regions we ship from and too.  You can jump to these sections:

Regional status - simple status overview

Important information - what you should know about the precautions we are taking

Regional updates - Diarised updates on as changes happen.

If you want more information on shipping and the delays, incidents and current status please visit our blog.

-

Map with pins

Important information regarding your collection and delivery

During this extraordinary and on-going situation with Coronavirus (Covid-19), we are working to safeguard the health of both you, our customer, and our staff as much as is possible.

We have instructed our drivers to stay at least 2 paces away from you during the process of delivery or collection. All deliver and collection activities will now be completed outside at kerbside. This is a change from our normal procedure, now our driver should remain outside and not to proceed beyond the front door. We regret any inconvenience this may cause.

    • Signatures – are no longer be required, instead our driver will write either your full name or the full name of the person who is present in the signature box.
    • Photos - These will now be our proof of delivery/collection, however, in respect of your privacy our drivers are instructed not to photograph you, or a member of your family, instead:
      • Deliver Empty - A photo of the pack of empty boxes at the delivery address clearly showing the front door or in the case of a reception the front of the building.
      • Collect Full – A photo of any items not in Seven Seas Worldwide boxes
      • Deliver Full - A photo of ALL the items being returned to your address whether as a whole or using several pictures.
      • MoveCube, during loading, photos as the MoveCube is filled 25%, 50%, 75% and once fully loaded.
      • MoveCube, during unloading, photo of the MoveCube when it is first opened to unload
  • Collection Receipts - can still be issued if you wish, otherwise they are to be completed and uploaded with the collection note.

-

Region Status - Last updated 31.07.2021 07:32 UTC

The latest collection and delivery status for each country is outlined below. 

For your information:

Green = Full service as usual

Orange = Some services experiencing delays

Red = Some services temporarily suspended

Australia flag

Australia

Local deliveries and collections running as normal*

Austria flag

Austria

Local deliveries and collections running as normal* 

Belgium flag

Belgium

Local deliveries and collections running as normal* 

Canadian flag

Canada

Local deliveries and collections running as normal* 

Chinese flag

China

Local deliveries and collections running as normal*

Danish flag

Denmark

Local deliveries and collections running as normal* 

EU flag

Other EU & Europe

Please contact Customer Service for latest information*

French flag

France

Local deliveries and collections running as normal* 

German flag

Germany

Local deliveries and collections running as normal* 

Hong Kong flag

Hong Kong

Local deliveries and collections running as normal*.  Some MoveCube services impacted by local lockdown as is our ability to enter buildings for collection and delivery. See updates below. 

Irish flag

Ireland

Local deliveries and collections running as normal* 

Italian flag

Italy

Local deliveries and collections running as normal* 

Malaysia flag

Malaysia

Local deliveries and collections running as normal in areas without EMCO restrictions in KL/Selangor and other states including East Malaysia. Delays and last minute cancellations can be expected due to police /army roadblocks.

Dutch flag

Netherlands

Local deliveries and collections running as normal* 

New Zealand flag

New Zealand

Local deliveries and collections running as normal*

Portugal flag

Portugal

Local deliveries and collections running as normal* 

Singapore flag

Singapore

Local deliveries and collections running as normal* 

Spanish flag

Spain

Local deliveries and collections running as normal* 

South Africa flag

South Africa

Local deliveries and collections running as normal*.  Depot visits by appointment only.  Loading and off-loading service not available due to COVID-19 restrictions.

Sweden flag

Sweden

Local deliveries and collections running as normal* 

Taiwan flag

Taiwan

Normal operations for all imports* 

Thailand flag

Thailand

Local deliveries and collections running as normal* 

Union Jack

United Kingdom

Local deliveries and collections running as normal*

USA flag

USA

Local deliveries and collections running as normal* 

Indonesia flag

Indonesia

No deliveries until after 20th July due to government ordered lockdown in Jakarta.

Currently no countries or regions have complete service suspensions.

Latest updates

 

July 7th, 2021 - Indonesian Government Announces Lockdown in Jakarta

The Indonesian Government has announced a lockdown in Jakarta, meaning all deliveries to the country will be postponed until 20th July.

June 14th, 2021 - Malaysian Government Extends Lockdown

The Malaysian Government have extended the lockdown in the majority of states until 28th June 2021. This may impact deliveries and collections due to an increase in Police and Army Roadblocks.

May 27th, 2021 - Seven day lockdown in effect in Melbourne

The Australian Government has placed a seven day lockdown which came into effect at midnight on the 28th May. Although local deliveries and collections will still run as scheduled the restrictions mean that our drivers cannot enter any buildings or homes. All deliveries and collections must take place outside the property.

June 17th, 2021 - Update -Lockdown has been lifted in Melbourne, all collections and deliveries running as normal.

May 7th, 2021 - Significant collection and delivery delays in Indonesia

Due to the Lebaran celebrations, road closures will be in place from the 7th May until the 17th of May causing significant delays. The local government has also prohibited anyone to travel during this period.

April 7th, 2021 - Normal service resumes in New Zealand

Following the lifting of restrictions in New Zealand, our services are now fully operational.

March 1st, 2021 - New COVID-19 measures in place for New Zealand

All deliveries and collections in New Zealand are now subject to our 'no contact' COVID-19 guidelines above.  

Following Auckland's move into tier 3 restrictions we cannot offer depot collections or deliveries. 

You can still book a delivery or collection slot at our Wellington Depot if available.

March 9th, 2021 - Update - Auckland has returned to level 2.  Depot collections and deliveries are by appointment only.

February 18th - Depot collections Auckland, New Zealand

Following the move to level 2 we are now able to offer depot collections by appointment only.  Customers collecting from our depot must scan the QR code at the entrance, use the provided hand sanitzer and wear a face mask at all times. 

February 15th, 2021 - Depot collections suspended in Auckland

Due to the level 3 lockdown restrictions customers are no longer able to collect from our depot.  Driver collections and deliveries are still operating.  

January 22nd, 2021 - Possible collection and delivery delays in Malaysia

The Malaysian Government have extended the lockdown in the majority of states.  This may have an impact on any deliveries and collections due to an increase in Police and Army Roadblocks.   We will endeavour to keep to schedule but delays may occur, your patience and understanding is appreciated. 

January 19th, 2021 - Isolated lockdowns in Indonesia

The Government have enacted isolated lockdowns in Jakarta, this has caused some disruption which may result in delays to deliveries.  We will update this page when we have more information.

January 8th, 2021 - Lockdown in force in Brisbane, Australia

In accordance with Government lockdown guidelines our Brisbane depot has been closed.  This will effect all deliveries, collections and depot visits in the region.  We apologise for the inconvenience caused. We will update this status and those customers affected when we have more information. 

Update January 11th 2021: Lockdown has been lifted. Collections and deliveries running as normal.

December 21st, 2020 - Shipments from UK to the EU

All shipments from the UK to the EU are subject to delays as services are temporarily suspended.  Further updates to follow as more information becomes available, however customers are still able to place orders.

December 7th, 2020 - Hong Kong collections and deliveries

As a result of the latest lockdown restrictions in Hong Kong our drivers are unable to enter buildings.  All collections and deliveries will be at street or basement level until restrictions ease. 

December 3rd, 2020 - Lockdown in Hong Kong

The latest COVID-19 lockdown in Hong Kong has meant Seven Seas Worldwide are forced to reduce support for the collection of Customer's MoveCubes.  We are scheduling revised collection dates with customers directly.

We still are accepting orders for new MoveCubes for collection and shipping in mid-January 2021.

[update: December 17th, 2020 - We are now accepting MoveCube orders for collection in Early February 2021]

November 19th, 2020 - Isolated lockdown in Adelaide, Australia.

Due to a government ordered lockdown within the Adelaide metro area our depot is closed until the 25th of November. Customers affected have been contacted.

November 18th - Increase in shipping charges and likely delays due to congestion.

Due to unprecedented congestion in the sea ports around the world as a result of an increased number of shipments and delays due to COVID-19, our shipping partners have increased their shipping charges.  We are therefore forced to increase our shipping charges as a result.  This does not effect existing booked and in-transit customers as it is not our policy to add surcharges. 

The congestion in ports has also resulted in delays of 14+ days, this is not anticipated to improve with the Christmas holidays now approaching, but we anticipate these delays to come back in line with our estimates in early 2021.