Skip to the content
Menu

Following the outbreak of the COVID-19 virus, Seven Seas Worldwide continues to work and co-operate with local Government and Authorities across the world to safely manage the impact on our customers and staff.

We will endeavor to always keep you updated as circumstances change and we receive more information.

Please find the latest updates below.

 

Region Status - Last updated 04.08.2020 09:12 UTC

The latest collection and delivery status for each country is outlined below. 

For your information:

Green = Full service as usual

Orange = Some services experiencing delays

Red = Some services temporarily suspended

 

Australia flag

Australia

Local deliveries and collections running as normal. 

Austria

Local deliveries and collections running as normal

Belgium Flag

Belgium

Local deliveries and collections running as normal.

Canada flag.

Canada

Local deliveries and collections running as normal.  

China flag.

China

Local collections and deliveries are running as normal.

Government policy currently does not permit entry of Non-Chinese Citizens, without entry they are unable to ship INTO China, however there are some exceptions to this. Please contact Customer Service for advice.

Danish Flag

Denmark

Local deliveries and collections running as normal

European flag

Other EU & Europe

Please contact Customer Service for latest information.

French flag

France

Local deliveries and collections running as normal

German Flag

Germany

Local deliveries and collections running as normal

Hong Kong flag.

Hong Kong

Regretfully, Seven Seas Worldwide in conjunction with our Hong Kong partner, Pedders, have decided to limit transmission of Covid-19 that the drivers will no longer be able to enter the customer’s building. Shipments will now be collected from the kerbside.

Indonesia

Local deliveries and collections running as normal

Ireland flag.

Ireland

Local deliveries and collections running as normal

Italy

Local deliveries and collections running as normal

Malaysia

Local deliveries and collections running as normal

Netherlands flag.

Netherlands

Local deliveries and collections running as normal

New Zealand - Flag

New Zealand

Local deliveries and collections running as normal

Portuguese flag

Portugal

Local deliveries and collections running as normal

Singapore flag.

Singapore

Local deliveries and collections running as normal

Spanish flag

Spain

Local deliveries and collections running as normal

South Africa

Local deliveries and collections running as normal.  Depot visits by appointment only. Durban depot closed until August 12th.

Sweden flag.

Sweden

Local deliveries and collections running as normal

Taiwan Flag

Taiwan

Normal operations for all imports. 

Thailand flag.

Thailand

Local deliveries and collections are running as normal. Although international flights have been stopped customers are still able to book to ship to Thailand as usual. 

United Kingdom flag.

United Kingdom

Local deliveries and collections running as normal.  Depot visits by appointment only.  

USA flag.

USA

Local deliveries and collections running as normal in most states. Those few states under the stay at home order are experiencing some delays.

Currently no countries or regions have any service suspensions.

Currently no countries or regions have complete service suspensions.

LATEST UPDATES...

July 22nd, 2020 – Hong Kong Collection & Deliveries

Owing to the increasing levels of Covid-19 infection in the New Territories, Seven Seas Worldwide in conjunction with its Hong Kong partners have decided that the drivers involved in the delivery or collection of shipments will no longer be able to enter your building. This is to minimise transmission from possible exposure to Covid-19 and will protect the health of you and our drivers.

Depending on the activity, the procedure is that you must either have brought your shipment downstairs, then outside to the kerbside for collection, or, taken from the kerbside into the building and then upstairs. Though a trolley will be provided to assist with the movement of the shipment between the building and the kerbside, the shipment must be already downstairs when the driver arrives.

We recommend that you wash your hands for a minimum of 20 seconds both before the driver arrives and after our driver has left for your added protection. We deeply regret the inconvenience caused, but we are responding to circumstances beyond our control.

July 21st, 2020 – Durban depot closure in South Africa

South Africa – Durban depot closure until 12th August. Baggage deliveries and collections will be running as normal. MoveCube services out of Durban suspended until the depot re-opens. 

July 15th, 2020 - End of free storage due to COVID-19

Seven Seas Worldwide are ending their period of discretionary free storage to customers affected by COVID-19 this is due to an increased in the number of flights to and from key destinations, a reduction in customs backlogs and to keep our depots operating effectively.  Our Baggage and MoveCube services will still continue to include 2-week storage after collection and before delivery at the destination address when using these services internationally.

July 1st, 2020 Australia and UK instigate isolated lockdowns

Australia, the lockdown is only for certain postcodes in Melbourne (not all of Melbourne and the rest of Victoria is unaffected), the lockdown is enforced by local Police roadblocks and as such we are unable to offer collections and deliveries for 2 weeks (from July 1st) whilst this is in place.

  • 3012 Brooklyn, Kingsville, Maidstone, Tottenham, West Footscray
  • 3021 Albanvale, Kealba, Kings Park, St Albans
  • 3032 Ascot Vale, Highpoint City, Maribyrnong, Travancore
  • 3038 Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens
  • 3042 Airport West, Keilor Park, Niddrie
  • 3046 Glenroy, Hadfield, Oak Park
  • 3047 Broadmeadows, Dallas, Jacana
  • 3055 Brunswick south, Brunswick west, Moonee vale, Moreland west
  • 3060 Fawkner
  • 3064 Craigieburn, Donnybrook, Mickelham, Roxburgh Park, Kalkallo   

UK, the lockdown is only for the city of Leicester, there are no roadblocks and we are still able to continue to operate in and out of Leicester.

June 17th, 2020 - Delays in Canada and some movement in China

CANADA - UPS, our partner in Canada are experiencing significant delays in some areas due to high volumes of shipments. 

CHINA - The Chinese government have opened access into the Country for people travelling from specific countries on specific grounds.  Please speak with Customer Services for advice.

June 1st, 2020 - Full service resumes in Malaysia

Seven Seas Worldwide are delighted to move Malaysia from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

May 29th, 2020 - Update to China status

Current government policy does not allow the entry of Non-Chinese citizens in to China.  This also means non-Chinese customers are unable to ship their belongings into China.  

Any non-Chinese customers who have had their items collected can either opt for Seven Seas Worldwide to store them or to have them returned.  Affected customers should contact customer services. 

Customers can still place orders for shipping to China and have their belongings stored until restrictions are lifted. 

May 22nd, 2020 - Full service resumes in South Africa

Seven Seas Worldwide are pleased to be able to open up all services in South Africa.  Collections and deliveries which require customer visits to the nearest Depot are available only by appointment only.  Please contact Customer Services to make your appointment. 

May 21st, 2020 - Depot visits allowed in UK by appointment only

Seven Seas Worldwide are now in a position to offer depot collection and delivery but strictly by appointment.  Please contact us for more information and to make an appointment. 

May 19th, 2020 - Extension of free storage

In response to various lockdown extensions in some countries, Seven Seas Worldwide will extend the amount of free storage until June 1st.  This is only for customers who's shipments cannot be delivered due to lockdown and who have paid the 'Charges at Destination'.  Free storage is only available where there is a COVID-19 lockdown in operation.

After this date the application of free storage will be on a case by case basis.  

May 14th, 2020 - Full service resumes in Indonesia

Seven Seas Worldwide are delighted to move Indonesia from red (service suspension) to Green (fully operational).  Local deliveries and collections running as normal.

This means that currently no countries or regions have completely suspended services. 

May 13th, 2020 - Full service resumes in France

Seven Seas Worldwide are delighted to move France from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

May 12th, 2020 - Internal / Domestic services only in South Africa

Seven Seas Worldwide have changed the status of South Africa from red (Complete Service Suspension) to orange (Limited services available).  We are now able to offer domestic moves within South Africa only.  Specific documentation is required please contact customer service.   

Customers looking to ship out of South Africa can still create quotes and make future bookings in advance of further restrictions lifting.  We are still unable to ship into and out of South Africa at this time.  Next review before 7th June. 

May 11th, 2020 - Lock down extended in Malaysia

The Government in Malaysia has extended their lock down from May 12th to June 9th, 2020. 

May 9th, 2020 - Full services resume in New Zealand

Seven Seas Worldwide are delighted to move New Zealand from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

May 7th 2020, Services resume in Other EU & Europe 

Seven Seas Worldwide are delighted to move 'Other EU & Europe' from orange (some services suspended) to green (fully operational) as services resume across the EU and European countries not listed separately on this page.  Please note it is best to contact the Customer Services at this team who can help manage your booking as there are some some limited restrictions in place.  

May 6th, 2020 - Full services resume in Italy

Seven Seas Worldwide are delighted to move Italy from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 30th, 2020 - Limited services operating in Malaysia

Seven Seas Worldwide are pleased to move Malaysia from Red (Service Suspension) to Orange (Limited Services Available).  Customers are now able to create future bookings and quotes online.  Some services still suspended, however we are operating delivery services.

April 29th, 2020 - Full services resume in Austria

Seven Seas Worldwide are delighted to move Austria from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 29th, 2020 - Limited services operating in New Zealand

Seven Seas Worldwide are pleased to move New Zealand from Red (Service Suspension) to Orange (Limited Services Available).  Customers are now able to create future bookings and quotes online.  Some services still suspended in some areas.

April 28th, 2020 - Extension to Free Storage policy

In response to various lockdown extensions in some countries, Seven Seas Worldwide will extend the amount of free storage until May 18th.  This is only for customers who's shipments cannot be delivered due to lockdown and who have paid the 'Charges at Destination'.  Free storage is only available where there is a COVID-19 lockdown in operation.

For more information or if you have any further questions, please don't hesitate to contact us. 

April 27th, 2020 - Formal announcements due. 

We are awaiting formal announcements from the Governments in Malaysia, New Zealand and South Africa this week.  We anticipate updates to our services will follow

April 21st, 2020 - Full services resume in Portugal

Seven Seas Worldwide are delighted to move Portugal from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 15th, 2020 - Full services resume in Germany and Spain

Seven Seas Worldwide are delighted to move both Germany and Spain from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 2nd, 2020 Changes to schedule for all shipments to Canada

All sea shipments to Canada will be scheduled to arrive THREE WEEKS after the date you have provided us as your arrival date in Canada.  Once the shipment has arrived you will then be able to arrange delivery. 

Seven Seas Worldwide have made this amendment because the Canadian Authorities advise that you isolate yourself at home for 14 days after your arrival.   This delay will then allow you time to isolate and settle before the arrival of your shipment and for the subsequent delivery arrangements to be made. 

This will only continue whilst the COVID-19 crisis continues. 

March 30th , 2020 – Change to MoveCube collection and delivery policy.

In order to further protect you, our customer and our staff, Seven Seas Worldwide will undertake a risk assessment at least 72hrs before the collection and delivery of any MoveCube. 

The risk assessment will require you to answer a series of simple questions to establish the risk of cross contamination.   We kindly ask that you be clear in your responses which will cover your current health status and wellbeing of those close to you.  Failure to answer these questions will result in some MoveCube’s being rescheduled or cancelled.  We do appreciate your co-operation and support at this time.

March 27th, 2020 - Free storage to customers deliveries impacted by changes in transportation and shipping. 

Owing to changes in transportation and shipping status we are seeing across the globe, it may not be possible for Seven Seas Worldwide to deliver a shipment to a customer.

This will be due to areas being in lockdown or because customers are not able to travel to their destination countries to receive their items.

Seven Seas Worldwide will be offering, to those customers who are affected, a period of free storage from March 1st to April 30th 2020.  

Exempt from the free storage will be customers who are using storage facilities including Student Storage, Mini Move, Baggage Worldwide or MoveCube, whereby storage had been agreed at the time of booking.

March 27th, 2020 - Use of our trolleys by customers

Seven Seas Worldwide regrets that we are unable to permit customers to use our trolley’s to move their shipments at this time in order to reduce the risk of cross contamination of the Covid-19 virus and to protect you, our customer, and our drivers.

March 25th, 2020 - Update to prohibited items shipped by air due to Coronavirus COVID-19 

Please do not under any circumstances pack any of the prohibited items listed below in your air shipment.  All shipments by air are subject to a security inspection including an X-ray scan prior to loading.  You will be subject to additional charges (from Customs) and a delay to your shipment.

Restricted items:

  • Aerosols
  • Toilet Paper
  • Toilet tissue/wipes
  • Sanitary and incontinence hygiene products
  • Facial tissues
  • Nappies and baby wipes
  • Baby formula
  • All consignments in excess of six packages
  • Disinfectants
  • Hand sanitisers
  • Alcohol wipes
  • Over the counter cold and flu pharmaceutical medications
  • Surgical masks
March 22nd, 2020 - Update to collections and deliveries

During this extraordinary and on-going situation with Coronavirus (Covid-19), we are working to safeguard the health of both you, our customer, and our staff as much as is possible.

We have instructed our drivers to stay at least 2 paces away from you during the process of delivery or collection. All deliver and collection activities will now be completed outside at kerbside. This is a change from our normal procedure, now our driver should remain outside and not to proceed beyond the front door. We regret any inconvenience this may cause.

  • Signatures – are no longer be required, instead our driver will write either your full name or the full name of the person who is present in the signature box.
  • Photos - These will now be our proof of delivery/collection, however, in respect of your privacy our drivers are instructed not to photograph you, or a member of your family, instead:
    • Deliver Empty - A photo of the pack of empty boxes at the delivery address clearly showing the front door or in the case of a reception the front of the building.
    • Collect Full – A photo of any items not in Seven Seas Worldwide boxes
    • Deliver Full - A photo of ALL the items being returned to your address whether as a whole or using several pictures.
    • MoveCube, during loading, photos as the MoveCube is filled 25%, 50%, 75% and once fully loaded.
    • MoveCube, during unloading, photo of the MoveCube when it is first opened to unload
  • Collection Receipts - can still be issued if you wish, otherwise they are to be completed and uploaded with the collection note.
March 18th, 2020 - Update to customer services

Due to an increased volume of telephone calls to our Customer Service Centre you may experience some delays in speaking with a member of our team.  Therefore we do urge you to use our website in order to obtain a quote for all shipments, storage and baggage both domestic and international.