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Things you need to know

You will need to log into your account in order to complete our online documentation which includes:

  • Inventory, recording the contents of your shipment;
  • Insurance to protect your shipment in case of mishap.
  • Customs forms for the clearance of your shipment into Canada.

You will need to upload scans of your passport - the picture page, the signature page and if applicable, a copy of your visa, at the final stage of the process.

There are helpful pointers all throughout but you must be completely accurate with the information you enter as these forms will be presented to the authorities at the destination.

Packing a box
Did you know?

You must be present in Canada when your shipment of personal effects arrive in the country.

Packing boxes

Importing your personal effects and household items

Your shipment of personal effects and household items can be imported duty-free if:

  1. You are a returning Canadian citizen or recent immigrant:
    Ideally, all personal effects or household items should have been owned and used for at least 6 months prior to you importing them. Some new items may be imported duty-free but others may be subject to duty and taxes.
  2. Canadian citizens only: you must have lived outside Canada for a period not less than 12 months, you may be required to produce documentary evidence including:
      a. Evidence of disposal of property abroad.
      b. Cessation of employment
      c. Evidence of "day to day" living:
        • Bank statements;
        • Utility bills (electricity, gas);
        • Rent receipts;
        • Medical insurance documents and
        • Any other documents you think relevant and ideally cover the
          12-month period or longer.
    Please keep these types of documents should Customs require further information.


  3. You are a student or visitor or entering with a work permit:
    a. All personal items and household item must be for your personal use during your stay;
    b. All such items must be exported when your temporary residence ends;
    c. None of items imported can be sold or otherwise disposed of without Customs agreement.

All returning Canadian citizens or recent immigrants should complete the BSF186 form, "Personal Effect Accounting" document AND have it stamped upon arrival at the airport RED channel to avoid taxes / duties.

What happens next

You must be in Canada when your shipment of personal effects and household items arrives. Upon arrival of your shipment you will be contacted by our office in Canada to confirm arrival and that we are awaiting clearance by Customs. This must be performed by you in person.

Our office will email you the necessary documents and clear instructions how to complete these documents. These documents must be presented to Customs office in the city where your cargo is located – the Customs office may not be local to you. Once your shipment is cleared, Customs will stamp your “Cargo Control Document” as “PARS PERMITTED”.

Please email the clearance document to our office UNLESS you are living in the Ontario area, then please mail the original clearance document. Once this has been received we will contact you to arrange the delivery of your shipment.

Importing wedding gifts

Your wedding gifts can be imported duty-free provided they are part of your shipment of personal effects and household items. In addition to completing our online documentation you will need to provide a copy of your marriage certificate.

Importing inheritance items

Your inherited items can be imported duty-free if you can provide a copy of the death certificate; a letter from the executor stating you as the beneficiarywith list of items inherited.

Importing works of art and antiques

You can import works of art duty-free as part of your shipment of personal effects and household items.

Work of art

Prohibited goods

We make importing into Canada easy. See our comprehensive list of items you cannot send to Canada along with any service based restrictions.

Canada Border Services Agency (CBSA) Customs Offices in Canada

We will contact you again shortly before your shipment arrives in Canada to advise you which CBSA Customs Office you must visit to clear your shipment. This Office is local to the bonded warehouse that will hold your shipment and that may not be "local" to you unfortunately. If you are either a Canadian national, a permanent resident or "soon-to-be" permanent resident, then you will need to complete online and printed off a BSF186 form before you arrive and have it stamped by Customs at the airport.

Alberta

Calgary Customs Office
175 Aero Way Northeast, Unit 162,
Calgary, AB T2E 6K2
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

Edmonton Customs Office
1727 35th Ave East Unit 100
Edmonton, AB T9E 0V6
1 800 461 9999
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

British Colombia

Vancouver Customs Offices
1611 Main Street Unit 412
Vancouver, BC V6A2W5
204 983 3500
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

Manitoba

Winnipeg Customs Office
1821 Wellington Avenue Unit 130
Winnipeg MB R3H 0G4
204-983-3030
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

Nova Scotia

Halifax Customs Office
163 Susie Lake Crescent
Halifax, NS B3L 4V6
902 426 2072
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

Ontario

Toronto Customs Office
2720 Britannia Road East
Toronto, Ontario L4W 2P7
OPEN 24/7
905 676-3626

Quebec

Montreal Customs Office
400 Place d'Youville
Montreal, QC
514 283 8700
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

Saskatchewan

Saskatoon Customs Office
2625 Airport Dr
Saskatoon, SK S7L 7L1
306 975 4755
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed

Regina Customs Office
2510 Sandra Schmirler Way
Regina, SK S4W 1B7
1 800 461 9999
Monday- Friday 8:.00 AM - 4:00 PM
Sat. & Sun. - Closed


This page was last updated on 1st July 2021.

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