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This section provides all you need to know about our moving services including the popular MoveCube® so if you're moving home either nationwide or overseas, check out the FAQs and let the videos explain the process.

Decluttering is always worth investing time in before a move. So here are a few tips on how to do it.

 

  • If you want to make money from items you intend on leaving behind such as clothes, antiques, collectables, furniture and toys, we suggest bypassing the auction sites and contacting a consignment business. Consignment businesses are usually retail shops that are in the market for particular second-hand items and will provide you with a percentage of their profits once they sell on the item in question.
  • eBay, Amazon Marketplace and similar auction sites are good places to offload children's items like pushchairs and expect decent money for them.
  • CDs and DVDs take up too much space and are fast becoming an irrelevance. We know, it sounds harsh but that's exactly what you need to be if you want to pack as lightly as possible! We recommend Music Magpie and Zapper to offload your unwanted media.
  • Don't pack that box of old mobile phones, laptops and assorted chargers. Send them to companies that will pay for them such as Mazuma or Giffgaff. The more recent it is, the more money you could make from it.
  • If you have a substantial book collection, it just doesn't make sense to move it all. It's time to be ruthless! Depending on the book, some titles do still make a decent amount of money on auction sites so spend some time going through what you need, what you can donate and what you can sell.
  • If you simply do not have the time to arrange it all, or, you are still left with possessions you are not going to take, then give them to a charity, or charities, of your choice so someone will benefit from them
  • If you're planning on taking your TV, consider two things: Will you invalidate the warranty or will it even work in the country to which you're moving? Electrical power differs from country to county so check to see if your TV (and other electrical items) will be affected by the change.
  • Any item that retains dust like a vacuum cleaner should also be left behind unless they have been meticulously cleaned. Otherwise, your consignment may receive an unscheduled customs and quarantine inspection.
  • If you've had your current mattress for longer than five years, we suggest leaving it behind and investing in a new one anyway.
  • Oh, and if you're moving to a hot country, you won't need many woolly clothes. Get rid. Or put it in storage.

 

  • Seven Seas Worldwide directly owns and controls its international network in Australia, Canada, the mainland EU, Malaysia, New Zealand, South Africa, the UK and the USA – we operate our own companies in these countries. We use trusted partners in China, Hong Kong, Ireland, Singapore and Thailand. Where we offer the MoveCube® service, we provide the same policies and procedure with no surprise charges or changes.

    Contact us
    What is the Starter Pack and why do I need it?

    International household removers pass your household shipment to their agent in the destination country about whom you know very little.

  • Total security of your own personal containers, each MoveCube® is packed in front of you and then sealed for shipment into one of our containers which contains only personal effects and household items.

    A household mover will arrive and pack up your possessions, then remove them from your home. These are taken to their warehouse facility and packed loose into a container. Once the contents of your household are packed a plywood wall is built within the container and then another household it loaded in a similar fashion.
  • We know all our charges throughout the process, no hidden extras, our website provides an online quote for moving your household, in the destination country as well as the country from which you are shipping, we also offer our MoveCube Packer.

    No hidden charges guarantee

    An international household who quote door-door but are unaware of any additional charges at the destination – check the exemptions on their quotes, see below for more details.

    What destination charges are regularly excluded from quotes by international removers?

  • Flexibility in the number of MoveCube®s and when you want them, depending on the number of MoveCubes® you need, you can pack up your household over several days. You can arrange different combinations of MoveCube®s on different days of the week making packing up less of a rush.


    What combination of MoveCube®s can be delivered?

    Do you provide assisted loading and unloading of the MoveCube®?

    An international household mover packs the entire household on one day.

  • You pay for what you use, the only charges you incur depend on those MoveCube®s you have packed, not on the number you have booked. You can change your mind about what you need to take.

    How to declutter before moving?

    An International household mover charges upfront and packs on one day so you have no room to make changes.

    Spreading the impact on your cash flow, we know how much it can cost to move so we spread the cost over the time it takes for your shipment to arrive: you pay as the costs are incurred. Our International charges are paid 3 stage payments: Deposit, Shipping & Transportation, Destination Charges

    What is your two or three-stage payment plan?

    Moving abroad, why do I need to pay destination charges?

    International household movers charge one full payment, upfront, weeks before the move takes place.

  • Free storage at the origin and destination, we can offer your packed MoveCube®s 2 weeks before you ship and once your shipment arrives. This allow you to add or remove items from your MoveCube prior to shipping or once they have arrived and have been cleared through Customs and, if relevant, Quarantine.

    Moving abroad, 2-weeks storage included at origin and destination

    International household movers will have packed your possessions into a maritime container and closed off your shipment behind a partition within the container so preventing any access.

  • Real-time updates on your shipment either online or when you call us at any time by operating our own, internally developed, enterprise resource management platform that controls your shipment around the world and upon which the website and multi-lingual Business Centre access for information about your shipment.

    What does my online dashboard do?

    What does the online documentation include?

    International household movers who only operate in one country do not offer worldwide coverage.

  • Call the Business Centre in those destination countries you are shipping, we operate local toll-free or low-cost telephone numbers in those countries in our network to allow you to keep in touch.

    When can I speak to someone?

    International household movers pass your shipment to their agent and are unable to answer your questions once your shipment is sent, instead directing your inquiries to their agent.

  • We can take any overflow i.e. items that do not fit in the MoveCube® but insufficient size or volume for another MoveCube. Instead, we use our baggage by sea service, at a discounted rate, to move the overflow in the same container with the MoveCubes® you have packed already.

    What does a Baggage Worldwide Door-to-Door service do?

    An International household mover will take the volume contracted, there will be no reduction if less is shipped and a surcharge if more is shipped than originally contracted.

  • Send important items ahead, using our baggage service by air.

    An International household mover will pass any air shipments to one of the many courier companies.

  • Seven Seas Worldwide offers tracking of all its shipments by air or sea. International household movers do not, on many occasions, offer tracking of your container, though, picking up the point above, Parcel Courier offer tracking of their air shipments.

The explanation for the omission of these charges is that they do not happen very often. This is not the case and only a company operating at the destination will know what is charged. This is why Seven Seas Worldwide includes them on our quotes, they are:

  • Customs Inspection Fees
  • Quarantine Inspection Fees
  • Port Document Fees
  • Port Handling Charges
  • Warehouse Handling Charges

Here are the reasons in handy bullet-point form:

  • Structural - Seven Seas Worldwide is a group of companies having the same shareholders (owners) and directors. Each company operates under the same procedures and has the same cost structure, though the specific costs differ country to country. Therefore when you receive a quote from us the charges shown are ALL the charges because we operate the moving process from start to finish: we know exactly what it will cost.
  • Operational - Seven Seas Worldwide operates directly in 15 countries in 4 languages and our Business Centre, which co-ordinates our worldwide operations for our customers, is open 24/7. We offer toll-free numbers in the countries where we operate so you can always speak to someone. We have a multilingual website for each country where we operate with an online quote and order process that provides real-time quotes and orders.
  • Procedural - Each country where Seven Seas Worldwide operates has its own regulatory regime but instead of operating each company within its local laws, we embrace the most stringent and demanding regulation and operate those throughout the network.
  • Financial - Seven Seas Worldwide operates a payment instalment plan. First instalment (deposit) paid when you place the order; second instalment (shipping charge) paid once your shipment is collected but before dispatch; final instalment (destination charge) paid once the shipment has arrived, cleared and ready for delivery.

What is your two or three-stage payment plan?

You only pay for the charges as they arise, unlike with a BAR member who charges the whole bill upfront and holds the payment for the destination charge instead of you. This is also why there is BAR Bond is needed to protect your money while it is held by the BAR member.

The way Seven Seas Worldwide is set up and operates does not make membership of BAR necessary or desirable.

A “groupage” container is one where your shipment is packed into a container and the remaining space in the container is shared with other shipments. This can appear a very cheap way to send your shipment, but you need to be aware of the charges at the destination and the shipments you are sharing the container.

Seven Seas Worldwide, is a worldwide specialist in personal effects and household items, and offers you:

Total security of your own personal containers, each MoveCube is packed in front of you and then sealed for shipment into one of our containers which contains only personal effects and household items

With a freight forwarder, offering to all types of cargo, you have no control over the other shipments that share the container with your household items, they can be as varied a chemical waste to car parts. A 20ft maritime container has an internal volume of 36 cubic metres (1271 cubic feet)

 

Clear understanding of the shipping services and what they mean Your MoveCube services include:

What does a Door-to-Door MoveCube® do?

What does a Door-to-Depot MoveCube® do?

What does a Depot-to-Door MoveCube® do?

What does a Depot-to-Depot MoveCube® do?

Depending on which service suits your needs, your quote itemises all the charges that will be incurred moving your shipment from one property to another one overseas including those charges at the destination.

However a freight forwarder who may instead offer you “Door–to–Door” but omit, as many international household companies do, some of the charges to be incurred.

What destination charges are regularly excluded by other international movers?

Alternatively you may be offered “Door-to-Port”. Please take care with this type of service and what it includes.

No hidden extra charges Our website provides an online quote for moving your household: we know all our charges throughout the process so there are no hidden extras.

No hidden charges guarantee

However freight forwarder offering a groupage container whether it is Door-Door or Door-Port, may not be able to tell you all the charges at the destination. Their area of expertise if the country where they operate and the requirements for exports from and imports to that country.

 

Real-time updates on your shipment either online or when you call us at any time operates its own, internally developed, enterprise resource management platform that controls your shipment around the world and upon which the website and multi-lingual Business Centre access for information about your shipment

Do you offer multilingual communication?

However the majority of freight forwarder companies only operates in one country and even those with offices overseas do not offer worldwide coverage. They are usually compartmentalised to focus on the country where they are based.

 

Pay for what you use, you are only charged for those MoveCube®s you have packed, not on the number you have booked, allowing you time to change your mind about what is to be packed, almost up to the last-minute

Moving abroad, why should I declutter?

However a freight forwarder charges upfront and packs on one day so you have no room to make changes.

 

Spreading the cost to help your cash flow, uniquely, you pay as the costs of your shipment are incurred. Our international charges are paid in 3 stage payments: Deposit, Shipping & Transportation, Destination Charges

What is your two or three-stage payment plan?

Moving abroad, why do I need to pay destination charges?

However, a freight forwarder will require that you pay the whole charge upfront before your shipment has even left.

 

Add or remove items from your MoveCubes® prior to shipping, with MoveCubes® you have the option of two weeks free storage at the origin and destination, if needed v

Moving abroad, 2-weeks storage included at origin and destination

However freight forwarder usually rents space in a warehouse and will not offer a period of free storage.

 

Less stress by packing at your speed, MoveCubes® offer you the flexibility of packing not only on one day but over several days to allow more time to pack your household contents.

What combination of MoveCube®s can I have delivered?

Do you provide assisted loading and unloading of the MoveCube®?

However a freight forwarder will collect your items once to be packed or require that you pack your items directly into the container but there will be time pressure to pack the container to allow it to be sent off quickly. The same pressure will exist at the destination.

 

We will take overflow - i.e items that do not fit in the MoveCube® but insufficient size of volume for another MoveCube, and send them at a discounted rate using either our baggage by air or baggage by sea services. If by sea it would travel in the container with your MoveCubes® to all arrive at the same time.

What does a Baggage Worldwide Door-to-Door service do?

However a freight forwarder has already sold the space in the container and you would be charged for taking space in another container, there will be no reduction if less is shipped and a surcharge if more is shipped than originally contracted.

 

Tracking of all its shipments by logging into your account with Seven Seas Worldwide. However, freight forwarders do not on many occasions offer tracking of their containers. They will pass inquiries about the status of the shipment to their agent at the destination.

MoveCubes® come in three sizes:

  • Small (internal volume, 2m³ / 70.6 ft³)
  • Medium (internal volume, 3m³ / 106 ft³)
  • Large (internal volume, 6m³ / 212 ft³)

The internal dimensions of the MoveCubes are:

  • Small (height; 1.871m x width 1.114m x length 0.964m)
  • Medium (height; 1.871m x width 1.464m x length 1.112m)
  • Large (height; 1.871m x 1.464m x length 2.264m)

The maximum weight for each MoveCube®, whether it is Small, Medium or Large, is 1.250 metric tonnes or 1378 imperial tons, unless you are in the EU when it will be 1.0 metric tonnes.
You are not limited to using one MoveCube®, you can have more than one and of different sizes depending on the size and complexity of your shipment. This is your own personal container.

A Door-to-Door MoveCube® will take your personal effects and household items from the door of your original address and delivered to the door of your destination address.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack (see “What is the Starter Pack and why do I need it?”).

Collect Full

There are some buildings that are either gated with access limited by security or, within the building, there is a reception; in either case, our driver will not have access. In those circumstances you need to confirm permission to give either our driver access or that boxes can be left with security or the reception for collection.

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®?

How long will I have the MoveCube® to load/unload?

Please ensure there is at least one able-bodied person who can take the shipment to the point where the driver can collect it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Shipping & Transportation (see “What is the shipping process?”).

Deliver Full

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s. (See “Do you provide assisted loading and unloading of the MoveCube®?”.) Please ensure there is at least one able-bodied person who can take the shipment from the point where the driver has delivered it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

A Depot-to-Door MoveCube® will take your personal effects and household items, which are packed at our depot, or the depot of one of our partners (closest to your original address) and deliver to the door of your destination address.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”), there will be a charge to deliver these boxes to your address if it lies outside the normal operational area of our vehicles.

Deliver to Depot

Your shipment, packed securely into boxes, suitcases and bags, is delivered by you to our depot to be packed in one of more MoveCube®s. relocated. Assistance will be provided with loading of one of more MoveCube®s from your vehicle.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®

Shipping & Transportation (see “What is the shipping process?”)

Deliver Full

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

How long will I have the MoveCube to load / unload?

Please ensure there is at least one able-bodied person who can take the shipment from the point where the driver has delivered it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

A Depot-to-Depot MoveCube® will take your personal effects and household items, which are packed at our depot, or the depot of one of our partners (closest to your original address) and deliver to be unpacked at our depot, or our partner’s depot, closest to your destination address.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”)

Deliver to Depot

Your shipment, packed securely into boxes, suitcases and bags, is delivered by you to our depot to be packed in one of more MoveCube®s. relocated. Assistance will be provided with loading of one of more MoveCube®s from your vehicle.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®

Shipping & Transportation (see “What is the shipping process?”)

Collection from Depot

Your shipment will then be available for collection at our depot. Assistance will be provided with the unloading one or more MoveCube®s into your vehicle.

Do you provide assisted loading and unloading of the MoveCube®?

A Door-to-Depot MoveCube® will take your personal effects and household items from the door of your original address and deliver them to be unpacked at our depot, or our partner’s depot (closest to your destination address).

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”)

Collect Full

There are some buildings that are either gated with access limited by security or, within the building where there is a reception; in either case, our driver will not have access. In those circumstances you need to confirm permission to give either our driver access or that boxes can be left with security or the reception for collection.

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®?

How long will I have the MoveCube® to load / unload?

Please ensure there is at least one able bodied person who can take the shipment to the point where the driver can collect it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Shipping and Transportation (see “What is the shipping process?”)

Collection from Depot

Your shipment will then be available for collection at our depot. Assistance will be provided with the unloading one or more MoveCube®s into your vehicle. The MoveCube® will remain at our depot.

Do you provide assisted loading and unloading of the MoveCube®?

A Door-to-Port MoveCube® will take your personal effects and household items from the door of your origin address and deliver to the destination port for you to clear through the import authorities and collect from the port.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”)

Collect Full

There are some buildings that are either gated with access limited by security or, within the building, there is a reception; in either case, our driver will not have access. In those circumstances, you need to confirm permission to give either our driver access or that boxes can be left with security or the reception for collection.

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®?

How long will I have the MoveCube® to load/unload?

Please ensure there is at least one able bodied person who can take the shipment to the point where the driver can collect it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Shipping and Transportation

(see “What is the shipping process?”)

Collection from Port

(see “What does collection from the Port mean?”)

These are the different combinations that can be delivered in our vehicles on one visit to your address:

 

1 Small MoveCube                                                          (Total volume = 2.01 cubic metres = 71 cubic feet)

1 Medium MoveCube                                                    (Total volume = 3.05 cubic metres = 107 cubic feet)

1 Large MoveCube                                                          (Total volume = 6.20 cubic metres = 219 cubic feet)

 

2 Small MoveCubes                                                        (Total volume = 4.02 cubic metres = 142 cubic feet)

2 Medium MoveCubes                                                  (Total volume = 6.10 cubic metres = 214 cubic feet)

2 Large MoveCubes                                                        (Total volume = 12.4 cubic metres = 438 cubic feet)

 

1 Medium MoveCube and 1 Small MoveCube     (Total volume = 5.06 cubic metres = 178 cubic feet)

1 Large MoveCube and 1 Small MoveCube           (Total volume = 8.21 cubic metres = 290 cubic feet)

1 Large MoveCube and 1 Medium MoveCube     (Total volume = 9.25 cubic metres = 326 cubic feet)

 

3 Small MoveCubes                                                        (Total volume = 6.03 cubic metres = 213 cubic feet)

 

All other combinations of MoveCube sizes are subject to the vehicles weight limitations of the specific origin and destination country.

 

We deliver a Starter Pack to our MoveCube® customers to help them start the process of moving.

The pack contains:

  • a measuring tape,
  • a knife,
  • a tape dispenser & a roll of brown packing tape and
  • a black marker pen.

In addition, it also contains three plastic sheets: blue, white and red.

Each of the plastic sheets represents the floorplan of each size of our MoveCube®s:

  • Large MoveCube® (blue),
  • Medium MoveCube® (white)
  • Small MoveCube® (red)

These allow you to lay them out on your floor and start working out where you can put items within the MoveCube®.

In addition, you will receive some complimentary boxes with the Starter Pack if you are shipping to Australia or New Zealand, these are “Shoe Boxes” and we ask that, once you have cleaned the soles, you pack all your shoes, boots, sandals, etc into these boxes. These white boxes should be positioned at the door of the MoveCube® to permit easy recovery in the event of an inspection by the quarantine authority; inspection of shoes is usually the extent of the inspection and minimises disruption of the MoveCube®.

The MoveCube®s are delivered to your address either in a vehicle capable of carrying two large MoveCube®s or a smaller van capable of carrying one large MoveCube, this capacity is often increased by adding a trailer for another MoveCube®. This is dictated by the rules and regulations in your specific country.

An online inspection is undertaken of your address, if this does not provide enough information or the information is out-of-date, then a physical inspection will be required.

The kinds of things the driver will be checking include:

  • the angle of the road
  • the clearances from trees and other vegetation
  • low hanging cables

We recommend that you are in attendance to discuss where you would like the vehicle to be positioned for loading (or unloading at the destination) as well as where the item should be positioned prior to packing.

The driver will often deliver the Starter Pack, see “What is a Starter Pack and why do I need it?” and any additional boxes you have purchased.

Parking our vehicle and trailer or backing our vehicle and trailer is entirely at the driver’s discretion. Despite an online or on-site inspection being conducted first, the weather or traffic conditions on the day may have to vary what was agreed. This change may have a bearing on the “Time on Site”.

Our driver is not available to load or unload one or more MoveCube®s by themselves but to offer “an extra pair of hands” to assist in the loading or unloading. Our driver will try to assist but first and foremost we must protect our driver’s safety and well-being.

Any large or awkward item or any item over 30kg will need a second person to help lift the item. For their own personal safety, our driver has the right of refusal to lift or move such an item if not assisted.

Our driver is responsible for the contents of the MoveCube®s and, therefore, must keep the open MoveCube in sight during the process of loading and unloading and close enough to respond to any potential threat. This is to safeguard the contents of the MoveCube®. A recommended distance: door of the building to the vehicle with the MoveCube®, should be no more than 20 metres but there may be circumstances where it is reasonable to extend this distance, for example, if

  • able-bodies friends and family are available to assist;
  • a separate company is contracted to pack and load / unload and unpack the contents of the MoveCubes
  • the MoveCubes are in a secure gated area or within a garden set away from the road.

What is a Starter Pack and why do I need it?

What is a Site Inspection?

How long do I have the MoveCube®s to load / unload?

House

Subject to keeping the open MoveCube® in line of sight; to ensure the contents of the MoveCube® are protected, our driver is to assist the customer in loading or unloading of the Move Cube to the front door/garage of house.

Apartment / Unit / Room

Subject to keeping the open MoveCube® in line of sight and access is permitted to the front of the building, the driver will assist the customer in loading or unloading of the MoveCube® to the front door of the building of the apartment /unit or into the garage.

Deliver to Depot / Collect from Depot

The depot staff will help to load the items from your vehicle to one or more MoveCube®s or load the items from your MoveCube® to your vehicle.

 

Please note: The driver is on a schedule to attend other jobs and needs to be leaving on or about the end of that allocated time.

  • Your heaviest items like kitchen appliances: washing machines, fridges, etc., should be placed at the centre of the MoveCube® and as low as possible.
  • Don’t just put items in the MoveCube® without considering how to stop them moving – any movement is bad. Make sure the load is level and you fill any gaps.
  • Consider that 30 days at sea, with the regular movement of the ship from the sea, will wear through anything if it can move against something else.
  • If you have a mattress or two, you could stand them up against the sides of the MoveCube®, thereby padding the walls for the duration of the journey. Alternatively, you could place them as a barrier between items that you perhaps don’t want knocking against each other.
  • If you are shipping to Australia or New Zealand, boxes or bags packed with shoes and boots need to be left inside the opening of the MoveCube®
  • Every item must be numbered, this number is the same as the item number on your inventory.

How to pack a MoveCube

Plastic crates will break when they are stacked on top of each other.

For more information, a member of the team is always available to chat.

There is an allocated time to load or unload depending on the size of the MoveCube®.

  • A Small MoveCube® should take 60 minutes to load and 30 minutes to unload.
  • A Medium MoveCube® should take 90 minutes to load and 45 minutes to unload.
  • A Large MoveCube® should take 120 minutes to load and 60 minutes to unload.

The allocated time is shown on your quote. In case of multiple MoveCubes®, the allocated time is multiplied by the number and size of MoveCubes® being used. For example:

  • If you are moving with 2 x Large MoveCubes® then the loading time would be 240 minutes (2 x 120) and the unloading time would be 120 minutes (2 x 60)
  • If you are moving with 3 x Medium MoveCubes and 1 x Small MoveCube, then the loading time would be 330 minutes [(3 x 90) + (1 x 60)] and 165 minutes [(3 x 45) + (1 x 30)].

Once that allocated time has elapsed then additional charges will accumulate for every additional 15 minutes.

Mini Moves is our service to help you move your stuff around the country, this is how it works:

Deliver Empty

We deliver to your address empty boxes and packaging materials, which are included in the price.

Collect Full

Your shipment, labelled and packed securely into boxes, suitcases and bags, (see “What are unacceptable packing types?”) is collected from the door of your building. (see “What is the Portage Service and how can it assist me?”)

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Deliver Full

The charge for your Mini Move will be prepared (See “How do I make payment?”) If this is not paid then the return will not be scheduled.

Your shipment can be delivered to your destination address the following day if the depot who is collecting your shipment also operates in the same area as your destination address, This will take slightly longer if your shipment has to be relocated to our depot which is closest to your destination address, or, if we have no depots local to your destination address then your shipment will be sent direct using once of our partners. Your shipment is delivered to the door of your building. (see “What is the Portage Service and how can it assist me?”)

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Student Pack & Store is our service to safely and securely store your stuff at the end of your term or semester. If you need to move to a new campus or university at the beginning of the next term or semester then you can use our Mini Move service (see “What is a Mini Move service?”).

This is how our Student Pack & Store service works:

Deliver Empty

We deliver to your address empty boxes and packaging materials, which are included in the price.

Collect Full

Your shipment, labelled and packed securely into boxes, suitcases and bags, (see “What are unacceptable packing types?”) is collected from the door of your building. (see “What is the Portage Service and how can it assist me?”)

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Your shipment is stored in our secure depot. You can arrange for the return of your shipment at any time but we will email you after 12 weeks as a reminder and to inform you of the process for the return of your storage before your term / Semester begins. In the event that you require on-going storage, “Student Pack & Store” service operates for a maximum period of 26 weeks, we would therefore recommend your existing Pack & Store job ends, the balance outstanding for the period is paid and that your shipment uses normal prepaid weekly storage.

Deliver Full

The period running up to the beginning of the university’s term or semester is one of high demand for the return of everyone’s storage. The earlier you can book the return the earlier it can be returned to you. You should allow at least 72 hours between booking the return of your shipment and receiving it.

The moment you book the date of return, the remaining charge for your storage will be prepared. (See “How do I make payment?”) If this is not paid then the return will not be scheduled. You will have to book another day and pay for the additional storage.

Your shipment will either be delivered to your original collection address or to an address within 30 miles (50km) or the original collection address. If the return address is outside that distance, then your service will change to a Mini Move (see “What is a Mini Move service?”), except that you will not be entitled to the 2-weeks free storage offer for that service.

Your shipment is delivered to the door of your building. (see “What is the Portage Service and how can it help me?”)

 

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Subject to the availability of vehicles, you will be contacted to arrange a day for the MoveCubes to be returned to you to be unloaded. At this stage, we are not able to open this activity up to online booking, this is something we hope to do in the future.