Please note: Due to technical issues with our phone system, some customers in Thailand and Singapore may experience difficulties selecting a language when calling our customer service team. In this event, please hold the line, and your call will be forwarded automatically to one of our agents. Our team are working hard to resolve this fault.
Unfortunately, the introduction of a new customs system at the Port of Surabaya is severely delaying the clearance of shipments to Indonesia. Please check our Global Shipping Statuses page for updates — we apologise for any inconvenience
Useful information
Avoidable charges
Here we explain our no-hidden charge guarantee and offer advice on avoiding unnecessary fees.
Prohibitive goods
Before you pack, check this list of items prohibited from entering particular countries and regions.
Shipping terms glossary
This jargon-busting page provides definitions of common shipping terms such as personal effects and transit times.
Support videos
In these videos, we explain our services, offer packing tips and guide you through the shipping process.
Customs advice
Our destination-specific customs advice explains the documents you'll need to complete and the requirements you must meet when shipping belongings.
Our global shipping statuses
Check this page for regular updates on our international shipping company's operational statuses across the globe.
Shipping and removals service guides
What is a transhipment?
Visit this page to learn about transhipment and how it differs from direct shipment.
What is a shipping container?
Here we discuss shipping container sizes and how the containerisation process works.
Completing online shipping documentation
This simple guide explains how to complete your online shipping documents and the importance of an accurate inventory
How to prepare for your MoveCube® collection and delivery
Make the collection and delivery of your MoveCube® simple by following these 3 steps.
Staying safe when receiving a MoveCube®
Follow these safety precautions when loading and unloading your MoveCube® for a stress-free shipping experience.
FAQs
Excess baggage FAQs
Discover the answers to all your excess baggage questions on this page.
Moving FAQS
Learn more about our revolutionary MoveCube® removals service.
Students FAQs
Here we use our years of experience to answer questions about student shipping.
Support and information FAQs
This page provides a wealth of advice on domestic and international shipping.
Packing guides
How to pack boxes for shipping
A simple step-by-step guide to securely packing your belongings for transit.
Decluttering when moving guide
Helpful advice about decluttering your home before you pack and move abroad.
Destination and moving guides
Complete guide for international students
An in-depth guide for international students looking to study abroad.
Returning home from abroad mental health guide
A practical guide to looking after your mental health when returning home from abroad.
7 step guide to shipping
A straightforward guide on shipping boxes, bags and household items internationally.
International money transfers
See how you can make fast, international payments with Seven Seas Worldwide and XE.com.
Visa
Apply for a visa with Seven Seas Worldwide and take the stress out of the process.
10 questions about international moving
Ten things to consider when planning an international move.
Terms and conditions
Shipping terms and conditions
These T&Cs explain your rights and responsibilities and ours as a provider of shipping services.
Insurance terms and conditions
Our terms and conditions for the insurance packages we offer.
Terms and conditions
Please check this page for our general T&Cs and company information about Seven Seas Worldwide.