Our destination-specific customs advice explains the documents you'll need to complete and the requirements you must meet when shipping belongings.
Please note: Due to technical issues with our phone system, some customers in Thailand and Singapore may experience difficulties selecting a language when calling our customer service team. In this event, please hold the line, and your call will be forwarded automatically to one of our agents. Our team are working hard to resolve this fault.

Sending your unaccompanied baggage for you
Do not drag baggage through the airport when it can be collected and delivered to your home or hotel; whether you have bicycles, golf club bags, skis, snowboard, surfboard, a lot of heavy suitcases or just too much stuff, our Baggage Worldwide service provides you with an easy, stress-free and seamless process to move your possessions.
Our prices include
» Shipping within our own directly controlled network gives you clear and transparent pricing at the origin and destination
» Specially toughened packing boxes with bubble wrap and tape delivered to your home to start packing - Don't be caught short, take a few extra, you only pay for what you send.
» We offer specialist boxes for non-standard items to make sure everything arrives how it left! - This includes suitcases, sports equipment: bicycles, golf clubs, skis, snowboards, surfboards, etc, and musical instruments: guitars, violins, etc. These will be placed in boxes following collection from your address.
» Our drivers' delivery and collection times are scheduled and communicated to you the night before - It's essential to make sure all your contact details are correct, as this stage is essential.
» 2 weeks free storage included, if needed, before being sent - Check our terms and conditions for more information.
» Online real-time tracking of your shipment and regular communication keeping you informed at every stage - Be sure to log into your account and get in touch if you have any questions.
» 3-stage payment plan - to allow budgeting and maximum flexibility
» All stages of your shipment can be managed by you with your online account with us - Log in, upload your documents and track your shipment from the comfort of your own home.
» Self-packing your shipment but with supporting packing videos to assist - We have loads of videos in our Help section and, if you have a question about something that you can't find, send us a message. We're here to make sure you get the best possible service.
» 24/7 availability; our multi-lingual advisors will assist you in answering any question or concern.