Please note: Due to technical issues with our phone system, some customers in Thailand and Singapore may experience difficulties selecting a language when calling our customer service team. In this event, please hold the line, and your call will be forwarded automatically to one of our agents. Our team are working hard to resolve this fault.
Unfortunately, the introduction of a new customs system at the Port of Surabaya is severely delaying the clearance of shipments to Indonesia. Please check our Global Shipping Statuses page for updates — we apologise for any inconvenience