Please note: Due to technical issues with our phone system, some customers in Thailand and Singapore may experience difficulties selecting a language when calling our customer service team. In this event, please hold the line, and your call will be forwarded automatically to one of our agents. Our team are working hard to resolve this fault.
Unfortunately, the introduction of a new customs system at the Port of Surabaya is severely delaying the clearance of shipments to Indonesia. Please check our Global Shipping Statuses page for updates — we apologise for any inconvenience
Sending your unaccompanied baggage for you
Do not drag baggage through the airport when it can be collected and delivered to your home or hotel; whether you have bicycles, golf club bags, skis, snowboard, surfboard, a lot of heavy suitcases or just too much stuff, our Baggage Worldwide service provides you with an easy, stress-free and seamless process to move your possessions.
Protection against the "what if" moments
Excess Baggage Insurance
Insurance is there for the "what if.." What if you are travelling and you should become ill or suffer an accident. What if you should lose all your money. None of us wants this to happen but what if... So if you protect yourself for those "what if..." moments with insurance that is another worry removed. However, should you not also insure your most valued possession? This is not to suggest anything will happen but "what if.."
How to protect the contents of your boxes, bags and suitcases
Each of our large and standard boxes, which we will deliver to you, if required, with bubble wrap and tape, has packing instructions printed on the top - these are pretty simple tips. The first and most important tip for packing is using a sensible box or bag. We show you the kind of boxes we recommend - and the ones we do not - if you have particular items you want to send then look at the FAQs section where we have videos and explanations of how to pack particular items.
Our prices include
» Shipping within our own directly controlled network gives you clear and transparent pricing at the origin and destination
» Specially toughened packing boxes with bubble wrap and tape delivered to your home to start packing - Don't be caught short, take a few extra, you only pay for what you send.
» We offer specialist boxes for non-standard items to make sure everything arrives how it left! - This includes suitcases, sports equipment: bicycles, golf clubs, skis, snowboards, surfboards, etc, and musical instruments: guitars, violins, etc. These will be placed in boxes following collection from your address.
» Our drivers' delivery and collection times are scheduled and communicated to you the night before - It's essential to make sure all your contact details are correct, as this stage is essential.
» 2 weeks free storage included, if needed, before being sent - Check our terms and conditions for more information.
» Online real-time tracking of your shipment and regular communication keeping you informed at every stage - Be sure to log into your account and get in touch if you have any questions.
» 3-stage payment plan - to allow budgeting and maximum flexibility
» All stages of your shipment can be managed by you with your online account with us - Log in, upload your documents and track your shipment from the comfort of your own home.
» Self-packing your shipment but with supporting packing videos to assist - We have loads of videos in our Help section and, if you have a question about something that you can't find, send us a message. We're here to make sure you get the best possible service.
» 24/7 availability; our multi-lingual advisors will assist you in answering any question or concern.
Our Excess Baggage services include:
Baggage By Air
Excess Baggage by Air. A faster but no less comprehensive service, transporting excess baggage throughout the world from A to B.
Baggage by Sea
Excess Baggage by Sea. Affordable collection and delivery throughout the world via our global network.
A pleasure to deal with this company, make the whole moving stuff overseas a really straight forward process from start to finish. Can't recommend highly enough have used twice now 14 years apart and service both times perfect. Thank You.Jamie Marden, April 2018