The introduction of a new customs system at the Port of Surabaya is severely delaying the clearance of shipments to Indonesia. Please check our Global Shipping Statuses page for updates — we apologise for any inconvenience
Everything you need to know when shipping your items globally
Shipping items across the globe is a complex business, so to help simplify the process we have provided a quick rundown of FAQs for students sending items worldwide.
Student shipping FAQs
Yes, a deposit for your shipping will be charged at the time of booking, the deposit amount will be based on your overall shipping costs.
The first charge will be your deposit, which will be charged at the time of booking. The second (shipping) charge will be paid once we collect your shipment but before it is dispatched from us. The final (destination) charge will be paid once the shipment has arrived safely, is cleared by customs and is ready for delivery.
Yes, Seven Seas Worldwide offer two levels of insurance for your shipped items, our Basic insurance package insures your items against loss and our Premier package protects your items against loss, partial loss and damage, find out more here.
This varies from country to country but generally you will always need to upload a copy of your passport when shipping from the UK, in a number of countries such as Thailand, Taiwan, China and on occasion South Africa, Customs may request an original copy of your passport. Uniquely in Canada you nearly always need to present yourself in person at a Customs office, unless you provide a valid reason not to do so.
We collect your items from the entrance of your building or your front door. They are then routed through our global logistics network to your destination country. Once cleared through customs, we then deliver your items to the building entrance or front door of your destination address.
Yes, we supply double wall chemically hardened cardboard boxes, along with bubble wrap, packing tape and a marker pen, all which ensures your items arrive safely in the destination country.
Yes, Seven Seas Worldwide operates its own business centres in China, Malaysia, South Africa and the United Kingdom. As we are spread across multiple time zones, we can assist you whatever time zone you are moving from or to. Seven Seas Worldwide have specialists who offer language support in Afrikaans, Cantonese, Mandarin and Thai as well as English.
Yes, Seven Seas Worldwide offer a nationwide service as well as an international service.
Need more help?
If you can't find the answer you were looking for, feel free to give us a call on +1 (833) 698 7363 and one of our shipping experts can help.