Skip to the content
>> NOVEMBER SHIPPING UPDATE: Read our latest blog on COVID-19 and the effect this is having on shipping worldwide. Click here for the article. <<

กรุณาตรวจสอบข้อมูลล่าสุดด้านล่างนี้ - ข้อมูลล่าสุดเมื่อ 03.12.2020 08:42 UTC

สืบเนื่องจากการระบาดของเชื้อโคโรนาไวรัส (COVID-19) บริษัทเซเว่น ซีส์ เวิร์ลวายด์ได้ดำเนินการอย่างต่อเนื่องในการให้ความร่วมมือกับภาครัฐบาลและผู้มีอำนาจที่เกี่ยวข้องในแต่ละประเทศทั่วโลกเพื่อควบคุมความปลอดภัยของบริการในส่วนที่กระทบต่อลูกค้าและเจ้าหน้าที่ของเรา

เราจะติดตามและอัพเดทข้อมูลล่าสุดทันทีเมื่อเราได้รับแจ้งถึงความเปลี่ยนแปลงของสถานการณ์

กรุณาตรวจสอบข้อมูลล่าสุดด้านล่างนี้

ข้อมูลการเปลี่ยนแปลงล่าสุดในการรับและส่งสัมภาระในแต่ละประเทศดังต่อไปนี้

รายละเอียด

สีเขียว = ยังคงมีบริการตามปรกติ

สีส้ม = บางบริการมีความล่าช้า

สีแดง = บางบริการถูกยกเลิกชั่วคราว

ออสเตรเลีย

Local deliveries and collections running as normal*.  Due to a local lockdown our Adelaide depot is closed until the 25th November.

ออสเตรีย

Local deliveries and collections running as normal* 

เบลเยี่ยม

Local deliveries and collections running as normal* 

แคนาดา

Local deliveries and collections running as normal* 

จีน

Local deliveries and collections running as normal*.  Government policy currently does not permit entry of Non-Chinese Citizens, without entry they are unable to ship INTO China, however there are some exceptions to this. Please contact Customer Service for advice.

เดนมาร์ก

Local deliveries and collections running as normal* 

ประเทศอื่น ๆ ในยุโรป

Please contact Customer Service for latest information*.

ฝรั่งเศส

Local deliveries and collections running as normal* 

เยอรมัน

Local deliveries and collections running as normal* 

ฮ่องกง

Local deliveries and collections running as normal*.  Some MoveCube services impacted by local lockdown, see updates below.

อินโดนีเซีย

Local deliveries and collections running as normal* 

ไอร์แลนด์

Local deliveries and collections running as normal* 

อิตาลี

Local deliveries and collections running as normal* 

มาเลเซีย

Local deliveries and collections running as normal* 

เนเธอร์แลนด์

Local deliveries and collections running as normal* 

นิวซีแลนด์

Local deliveries and collections running as normal* 

โปรตุเกส

Local deliveries and collections running as normal* 

ไทย

Local deliveries and collections running as normal* 

สเปน

Local deliveries and collections running as normal* 

แอฟริกาใต้

Local deliveries and collections running as normal*. Depot visits by appointment only

สวีเดน

Local deliveries and collections running as normal* 

ไต้หวัน

Normal operations for all imports*

ไทย

Local deliveries and collections running as normal* 

สหราชอาณาจักร

Local deliveries and collections running as normal*.  Depot visits temporarily suspended. 

สหรัฐอเมริกา

Local deliveries and collections running as normal* 

Currently no countries or regions have any service suspensions.

Currently no countries or regions have complete service suspensions.

* Important information regarding your collection and delivery:

During this extraordinary and on-going situation with Coronavirus (Covid-19), we are working to safeguard the health of both you, our customer, and our staff as much as is possible.

We have instructed our drivers to stay at least 2 paces away from you during the process of delivery or collection. All deliver and collection activities will now be completed outside at kerbside. This is a change from our normal procedure, now our driver should remain outside and not to proceed beyond the front door. We regret any inconvenience this may cause.

  • Signatures – are no longer be required, instead our driver will write either your full name or the full name of the person who is present in the signature box.
  • Photos - These will now be our proof of delivery/collection, however, in respect of your privacy our drivers are instructed not to photograph you, or a member of your family, instead:
    • Deliver Empty - A photo of the pack of empty boxes at the delivery address clearly showing the front door or in the case of a reception the front of the building.
    • Collect Full – A photo of any items not in Seven Seas Worldwide boxes
    • Deliver Full - A photo of ALL the items being returned to your address whether as a whole or using several pictures.
    • MoveCube, during loading, photos as the MoveCube is filled 25%, 50%, 75% and once fully loaded.
    • MoveCube, during unloading, photo of the MoveCube when it is first opened to unload
  • Collection Receipts - can still be issued if you wish, otherwise they are to be completed and uploaded with the collection note.

LATEST UPDATES...

December 3rd, 2020 - Lockdown in Hong Kong

The latest COVID-19 lockdown in Hong Kong has meant Seven Seas Worldwide are forced to reduce support for the collection of Customer's MoveCubes.  We are scheduling revised collection dates with customers directly.

We still are accepting orders for new MoveCubes for collection and shipping in mid-January 2021. 

November 19th, 2020 - Isolated lockdown in Adelaide, Australia.

Due to a government ordered lockdown within the Adelaide metro area our depot is closed until the 25th of November. Customers affected have been contacted.

November 18th - Increase in shipping charges and likely delays due to congestion.

Due to unprecedented congestion in the sea ports around the world as a result of an increased number of shipments and delays due to COVID-19, our shipping partners have increased their shipping charges.  We are therefore forced to increase our shipping charges as a result.  This does not effect existing booked and in-transit customers as it is not our policy to add surcharges. 

The congestion in ports has also resulted in delays of 14+ days, this is not anticipated to improve with the Christmas holidays now approaching, but we anticipate these delays to come back in line with our estimates in early 2021.  

November 4th, 2020 - Temporary suspensions of depot visits in the UK

Due to government regulations in the UK, our depots will no longer be open for Customer visitation in order to collect or deliver items.  This is a temporary suspension and will be reviewed regularly. 

September 29th, 2020 - Full service resumes in Hong Kong

We are now able to offer full collection and delivery services in Hong Kong and have removed the 'Kerbside collection and delivery only' functions. 

September 4th, 2020 - CHINA MID-AUTUMN FESTIVAL 

As this is a National Holiday our China depots will be closed during this period, we have accounted for this in the shipping time estimates we present to you. You may see the item(s) on the tracker still en-route or in storage for this period. If your shipment is in transit at this time there is no need to contact us.   

August 13th, 2020 - High Volume of calls and emails

Following the lifting of restrictions in some regions we are experiencing a high number of calls and emails. We are also experiencing some delays in document processing.  Please note we are attempting to respond to all emails and turn documentation around within 48hours.  Thank you for your patience.  

July 22nd, 2020 – Hong Kong Collection & Deliveries

Owing to the increasing levels of Covid-19 infection in the New Territories, Seven Seas Worldwide in conjunction with its Hong Kong partners have decided that the drivers involved in the delivery or collection of shipments will no longer be able to enter your building. This is to minimise transmission from possible exposure to Covid-19 and will protect the health of you and our drivers.

Depending on the activity, the procedure is that you must either have brought your shipment downstairs, then outside to the kerbside for collection, or, taken from the kerbside into the building and then upstairs. Though a trolley will be provided to assist with the movement of the shipment between the building and the kerbside, the shipment must be already downstairs when the driver arrives.

We recommend that you wash your hands for a minimum of 20 seconds both before the driver arrives and after our driver has left for your added protection. We deeply regret the inconvenience caused, but we are responding to circumstances beyond our control.

July 21st, 2020 – Durban depot closure in South Africa

South Africa – Durban depot closure until 12th August. Baggage deliveries and collections will be running as normal. MoveCube services out of Durban suspended until the depot re-opens. 

July 15th, 2020 - End of free storage due to COVID-19

Seven Seas Worldwide are ending their period of discretionary free storage to customers affected by COVID-19 this is due to an increased in the number of flights to and from key destinations, a reduction in customs backlogs and to keep our depots operating effectively.  Our Baggage and MoveCube services will still continue to include 2-week storage after collection and before delivery at the destination address when using these services internationally.

July 1st, 2020 Australia and UK instigate isolated lockdowns

Australia, the lockdown is only for certain postcodes in Melbourne (not all of Melbourne and the rest of Victoria is unaffected), the lockdown is enforced by local Police roadblocks and as such we are unable to offer collections and deliveries for 2 weeks (from July 1st) whilst this is in place.

  • 3012 Brooklyn, Kingsville, Maidstone, Tottenham, West Footscray
  • 3021 Albanvale, Kealba, Kings Park, St Albans
  • 3032 Ascot Vale, Highpoint City, Maribyrnong, Travancore
  • 3038 Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens
  • 3042 Airport West, Keilor Park, Niddrie
  • 3046 Glenroy, Hadfield, Oak Park
  • 3047 Broadmeadows, Dallas, Jacana
  • 3055 Brunswick south, Brunswick west, Moonee vale, Moreland west
  • 3060 Fawkner
  • 3064 Craigieburn, Donnybrook, Mickelham, Roxburgh Park, Kalkallo   

UK, the lockdown is only for the city of Leicester, there are no roadblocks and we are still able to continue to operate in and out of Leicester.

June 17th, 2020 - Delays in Canada and some movement in China

CANADA - UPS, our partner in Canada are experiencing significant delays in some areas due to high volumes of shipments. 

CHINA - The Chinese government have opened access into the Country for people travelling from specific countries on specific grounds.  Please speak with Customer Services for advice.

June 1st, 2020 - Full service resumes in Malaysia

Seven Seas Worldwide are delighted to move Malaysia from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

May 29th, 2020 - Update to China status

Current government policy does not allow the entry of Non-Chinese citizens in to China.  This also means non-Chinese customers are unable to ship their belongings into China.  

Any non-Chinese customers who have had their items collected can either opt for Seven Seas Worldwide to store them or to have them returned.  Affected customers should contact customer services. 

Customers can still place orders for shipping to China and have their belongings stored until restrictions are lifted. 

May 22nd, 2020 - Full service resumes in South Africa

Seven Seas Worldwide are pleased to be able to open up all services in South Africa.  Collections and deliveries which require customer visits to the nearest Depot are available only by appointment only.  Please contact Customer Services to make your appointment. 

May 21st, 2020 - Depot visits allowed in UK by appointment only

Seven Seas Worldwide are now in a position to offer depot collection and delivery but strictly by appointment.  Please contact us for more information and to make an appointment. 

May 19th, 2020 - Extension of free storage

In response to various lockdown extensions in some countries, Seven Seas Worldwide will extend the amount of free storage until June 1st.  This is only for customers who's shipments cannot be delivered due to lockdown and who have paid the 'Charges at Destination'.  Free storage is only available where there is a COVID-19 lockdown in operation.

After this date the application of free storage will be on a case by case basis.  

May 14th, 2020 - Full service resumes in Indonesia

Seven Seas Worldwide are delighted to move Indonesia from red (service suspension) to Green (fully operational).  Local deliveries and collections running as normal.

This means that currently no countries or regions have completely suspended services. 

May 13th, 2020 - Full service resumes in France

Seven Seas Worldwide are delighted to move France from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

May 12th, 2020 - Internal / Domestic services only in South Africa

Seven Seas Worldwide have changed the status of South Africa from red (Complete Service Suspension) to orange (Limited services available).  We are now able to offer domestic moves within South Africa only.  

Customers looking to ship out of South Africa can still create quotes and make future bookings in advance of further restrictions lifting.  We are still unable to ship into and out of South Africa at this time. Next review before 7th June. 

May 11th, 2020 - Lock down extended in Malaysia

The Government in Malaysia has extended their lock down from May 12th to June 9th, 2020. 

May 9th, 2020 - Full services resume in New Zealand

Seven Seas Worldwide are delighted to move New Zealand from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

May 7th 2020, Services resume in Other EU & Europe 

Seven Seas Worldwide are delighted to move Other EU & Europe from Orange (some services suspended) to Green (Operational) as services resume across the EU and European countries not listed separately on this page.  Please note it is best to contact the Customer Services at this team who can help manage your booking as there are some some limited restrictions in place.  

May 6th, 2020 - Full services resume in Italy

Seven Seas Worldwide are delighted to move Italy from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 30th, 2020 - Limited services operating in Malaysia

Seven Seas Worldwide are pleased to move Malaysia from Red (Service Suspension) to Orange (Limited Services Available).  Customers are now able to create future bookings and quotes online.  Some services still suspended, however we are operating delivery services.

April 29th, 2020 - Full services resume in Austria

Seven Seas Worldwide are delighted to move Austria from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 29th, 2020 - Limited services operating in New Zealand

Seven Seas Worldwide are pleased to move New Zealand from Red (Service Suspension) to Orange (Limited Services Available).  Customers are now able to create future bookings and quotes online.  Some services still suspended in some areas.

April 28th, 2020 - Extension to Free Storage policy

In response to various lockdown extensions in some countries, Seven Seas Worldwide will extend the amount of free storage until May 18th.  This is only for customers who's shipments cannot be delivered due to lockdown and who have paid the 'Charges at Destination'.  Free storage is only available where there is a COVID-19 lockdown in operation.

For more information or if you have any further questions, please don't hesitate to contact us. 

April 27th, 2020 - Formal announcements due. 

We are awaiting formal announcements from the Governments in Malaysia, New Zealand and South Africa this week.  We anticipate updates to our services will follow

April 21st, 2020 - Full services resume in Portugal

Seven Seas Worldwide are delighted to move Portugal from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 15th, 2020 - Full services resume in Germany and Spain

Seven Seas Worldwide are delighted to move both Germany and Spain from Orange (limited services available) to Green (fully operational).  Local deliveries and collections running as normal.

April 2nd, 2020 Changes to schedule for all shipments to Canada

All sea shipments to Canada will be scheduled to arrive THREE WEEKS after the date you have provided us as your arrival date in Canada.  Once the shipment has arrived you will then be able to arrange delivery. 

Seven Seas Worldwide have made this amendment because the Canadian Authorities advise that you isolate yourself at home for 14 days after your arrival.   This delay will then allow you time to isolate and settle before the arrival of your shipment and for the subsequent delivery arrangements to be made. 

This will only continue whilst the COVID-19 crisis continues. 

March 30th , 2020 – Change to MoveCube collection and delivery policy.

In order to further protect you, our customer and our staff, Seven Seas Worldwide will undertake a risk assessment at least 72hrs before the collection and delivery of any MoveCube. 

The risk assessment will require you to answer a series of simple questions to establish the risk of cross contamination.   We kindly ask that you be clear in your responses which will cover your current health status and wellbeing of those close to you.  Failure to answer these questions will result in some MoveCube’s being rescheduled or cancelled.  We do appreciate your co-operation and support at this time.

March 27th, 2020 - Free storage to customers deliveries impacted by changes in transportation and shipping. 

Owing to changes in transportation and shipping status we are seeing across the globe, it may not be possible for Seven Seas Worldwide to deliver a shipment to a customer.

This will be due to areas being in lockdown or because customers are not able to travel to their destination countries to receive their items.

Seven Seas Worldwide will be offering, to those customers who are affected, a period of free storage from March 1st to April 30th 2020.  

Exempt from the free storage will be customers who are using storage facilities including Student Storage, Mini Move, Baggage Worldwide or MoveCube, whereby storage had been agreed at the time of booking.

 

March 27th 2020 - Use of our trolleys by customers

Seven Seas Worldwide regrets that we are unable to permit customers to use our trolley’s to move their shipments at this time in order to reduce the risk of cross contamination of the Covid-19 virus and to protect you, our customer, and our drivers.

March 25th, 2020 - Update to prohibited items shipped by air due to Coronavirus COVID-19 

Please do not under any circumstances pack any of the prohibited items listed below in your air shipment.  All shipments by air are subject to a security inspection including an X-ray scan prior to loading.  You will be subject to additional charges (from Customs) and a delay to your shipment.

Restricted items:

  • Aerosols
  • Toilet Paper
  • Toilet tissue/wipes
  • Sanitary and incontinence hygiene products
  • Facial tissues
  • Nappies and baby wipes
  • Baby formula
  • All consignments in excess of six packages
  • Disinfectants
  • Hand sanitisers
  • Alcohol wipes
  • Over the counter cold and flu pharmaceutical medications
  • Surgical masks
March 22nd, 2020 Update to collections and deliveries

During this extraordinary and on-going situation with Coronavirus (Covid-19), we are working to safeguard the health of both you, our customer, and our staff as much as is possible.

We have instructed our drivers to stay at least 2 paces away from you during the process of delivery or collection. All deliver and collection activities will now be completed outside at kerbside. This is a change from our normal procedure, now our driver should remain outside and not to proceed beyond the front door. We regret any inconvenience this may cause.

  • Signatures – are no longer be required, instead our driver will write either your full name or the full name of the person who is present in the signature box.
  • Photos - These will now be our proof of delivery/collection, however, in respect of your privacy our drivers are instructed not to photograph you, or a member of your family, instead:
    • Deliver Empty - A photo of the pack of empty boxes at the delivery address clearly showing the front door or in the case of a reception the front of the building.
    • Collect Full – A photo of any items not in Seven Seas Worldwide boxes
    • Deliver Full - A photo of ALL the items being returned to your address whether as a whole or using several pictures.
    • MoveCube, during loading, photos as the MoveCube is filled 25%, 50%, 75% and once fully loaded.
    • MoveCube, during unloading, photo of the MoveCube when it is first opened to unload
  • Collection Receipts - can still be issued if you wish, otherwise they are to be completed and uploaded with the collection note.
March 18th, 2020 - Update to customer services

อัพเดทสถานการณ์ โควิด-19. เนื่องจากผู้ติดต่อสอบถามข้อมูลทางโทรศัพท์เพิ่มขึ้นเป็นจำนวนมาก อาจจะมีความล่าช้าในการรอสายเพื่อติดต่อเจ้าหน้าที่ในช่วงนี้ ดังนั้นเราขอแนะนำให้คุณขอใบเสนอราคาทางเว็บไซต์ของเราสำหรับบริการส่งสัมภาระ ฝากของ หรือส่งของทั้งในและต่างประเทศ.