The Shop Terms and Conditions
1 - Trading Terms - Definitions:
"Buyer" means the person or company who accepts the Seller’s price or quotation for the sale of the Goods or whose Order for the Goods is accepted by the Seller.
"Goods" means the goods which the Seller is to supply in accordance with these Terms.
"Order" means the Buyer’s acceptance of the Seller’s Quotation for the Goods or the order placed by the Seller for the Goods whether by means of the Seller’s catalogue or web site which the Buyer accepts.
"Quotation" means the written quotation setting out the price of the Goods provided by the Seller to the Buyer.
"Seller" means Seven Seas Worldwide Limited, Company No. 3152376 and whose registered office is: Hythe Road, Smeeth, Kent, TN25 6SP.
"Terms" means the standard terms of sale set out in this document and includes any special terms agreed in writing between the Seller and the Buyer.
These Terms govern the sale of the Goods sold by the Seller to the Buyer named on the order form provided on the Seller’s web site or telephone and where the Goods are supplied as a result of the Buyer’s acceptance of the Quotation. The Quotation together with the Terms constitutes the entire and only agreement between the parties in relation to the sale of the Goods and comprises a legally binding contract between the parties.
2 - Price and payment:
If the Buyer places an Order via the Seller’s web site the price payable for the Goods will be set out on the web site at the time the Seller places the Order.
The Buyer may place an Order from the Seller over the telephone and the prices of the Goods will be set out over the telephone and an email of the quotation will be sent by the Seller to the Buyer.
If the Buyer accepts the Seller’s Quotation then the prices contained therein is only guaranteed for the period of 7 days from the date of the Quotation.
The Buyer shall be responsible for any charges for VAT in addition to the price for the goods.
Subject to clause 2.6, the Seller must receive full payment for the total price of the Goods and any applicable charges for VAT and carriage before the goods can be dispatched.
You can choose to pay by credit or debit card.
3 – Delivery Information:
Delivery of the Goods shall be made by the Seller to the address of the Buyer as stipulated on the Order. A signature indicating safe receipt of the Goods will be required on delivery of goods.
Your order will be delivered by Seven Seas Worldwide. In the event of you not being available to take delivery or we are unable to deliver your items successfully, they will leave delivery card detailing information on how to reschedule your delivery. An additional charge for the fourth attempted delivery may be applied to your account and require paying before proceeding.
4 - Availability:
The Seller shall endeavour to hold sufficient stock to meet all Orders, however if there are insufficient stock to supply or deliver the Goods already paid for by the Buyer, the Seller shall, at its discretion, supply or deliver a substituted product or refund to the Buyer the price paid for the Goods as soon as possible and in any event within 30 days.
5 – Returns Policy:
The Buyer shall be entitled to cancel the Order by giving to the Seller notice of cancellation within 14 days of the date of delivery. Such notice may be given by telephoning 0800 21 66 98 or emailing firstname.lastname@example.org. If there is a defect or fault in the Goods, the Buyer is required to notify the Seller of the problem at the time of cancellation
On cancellation, the Buyer shall return the Goods to the Seller at its own cost unless the Goods are being returned because they are faulty, incorrect goods provide or because of unsuitable substitution by the Seller, in which case the Seller will meet the cost of return.
Where the Buyer returns Goods to the Seller for reasons other than such Goods being defective or faulty, The Seller will only accept unwanted products at its sole discretion within 14 days of delivery. The goods must be unopened, in a saleable condition.
The Buyer is required to ensure that any Goods being returned to the Seller are safely and securely packaged to ensure that they are returned undamaged and suitable for re-sale. The Seller reserves the right to charge the Buyer for any Goods which it is unable to re-sell due to the Buyer’s failure to comply with this clause 5.5.
On receipt of the returned goods the Seller will credit, exchange or refund the value of the goods to the Buyer, subject to clauses 5.2 - 5.3.
6 - Liability:
A claim by the Buyer which is based on any defect in the quality, quantity or condition of the Goods shall be notified to the Seller in accordance with clause 5.1 or (where the defect or failure was not apparent on reasonable inspection) within 14 days of the discovery of the defect or failure but not exceeding 30 days from the date of delivery. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall have no right to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the contract.
Inspection of goods immediately on receipt of a delivery is recommended. Damage or short delivery must be notified to the Seller within three days. Goods that are refused as damaged must be signed for “Goods refused damaged” on the Seller delivery paperwork; Goods that are accepted but are damaged must be signed for “Goods damaged”; Goods that are short must be signed for “Goods received short” and the Buyer must amend the number of items delivered on the delivery paperwork.
Where the Buyer does notify the Seller that there is a valid claim in respect of any of the Goods the Seller will, on receipt of the returned goods identify the fault or damage and otherwise inspect the goods. The Seller may replace, repair or refund to the Buyer the price of the Goods at its discretion, in which case the Seller shall have no further liability to the Buyer. For the sake of clarity, the Seller shall not be liable to the Buyer for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the Goods and shall have no liability to pay any money to the Buyer by way of compensation other than any refund made under these Terms. This does not affect your statutory rights as a consumer, nor is it intended to exclude the Seller’s liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.