7 Step Guide

Here is a brief step by step student guide to explain how to send your books, bikes, clothes, bedding & personal belongings.

Step-1.jpgYou can obtain an free instant quote and even order online whether you are using a mobile phone, tablet or laptop. If you prefer to speak to one of our friendly team you can call 24/7 on 0333 733 7337 about what you need to send & where you would like to send it.

Step-2.jpgOnce we have processed your order we will need to take a deposit on a debit or credit card to secure the booking & we will advise you on the remaining payment process. The amount you pay for the deposit is deducted from the shipping charge.

Step-3.jpgFREE Boxes, bubble wrap, tape and a Document Pack will be delivered to you by one of our drivers. The ‘Document Pack’ will need to be completed before your items are collected. If you require help with this please call our multilingual customer service team for assistance.
Step-4.jpgYou will then pack these boxes yourself.  You can take as long as you like to pack, there is no time limit. As soon as you’re ready to have them collected, simply call us to arrange a date and time. Please check out our website for packing tips to ensure you do a good job!

Step-5.jpgOn your preferred date, we will return to collect the packed boxes. On the evening beforehand, you’ll get a text message with the arrival time. Please make sure all boxes are correctly labelled with your name and destination address. Please also ensure the Document Pack has been completed and securely attached (in the envelope supplied) to box/item number 1.

Step-6.jpgTake your boxes to the hallway of your house or entrance of your building ready for collection. This may also be arranged with your porter/reception or security.

Step-7.jpgWe will contact you within 48hrs to clear the payment balance. Once we have shipped your belongings we will call you to arrange a good time to deliver your belongings to you at the destination.