Parcels FAQs and Videos

Check out the parcel shipping FAQs and handy videos below for all matters boxy.

How Does MilkMail Work?

MilkMail is an exclusive milk powder delivery service which helps UK customers send baby milk powder to China. We offer a comprehensive service that collects, ships and delivers your milk powder door-to-door.  And if you use our additional service, MilkMail Plus, we will purchase the milk powder on your behalf from our selection. Check out the video below to watch a milk powder delivery in action.

How big is your MilkMail Mail Box?

Or MilkMail Mail Boxes are 30 x 42 x 23 centimetres (11.8 x 16.5 x 9 inches) and can hold up to 6 tins of baby milk powder with a maximum weight of 6kg.

How many tubs can I put in a single MilkMail Mail Box?

Each MilkMail Mail Box can take up to 6 tubs of milk and weigh no more than 6kg.

Is there a weight limit for a MilkMail Mail Box?

Yes, you must not exceed 6kg for your consignment. And you can only ship one consignment at a time, according to Chinese regulations.

How do I track my MilkMail Mail Box?

Once you have set up your account, we will provide you with access to an online tracker, so you can follow your consignment from beginning to end.

How is the MilkMail delivered to the nominee in China?

You provide us with the person’s name and their address in China, we then label the package with those details and afterwards it is dispatched by our air service. The shipment will then be cleared and delivered to that address.

Why is MilkMail delivered to the post office nearest the address?

The shipment will sometimes attract duty of between CNY100-120, though strangely this is not consistently applied. The package will be brought to your chosen address with a receipt for the charge to be paid. If either the person receiving does not have the money or there is no one inside the house then the package will return to the local post office where it will need to be collected and the tax paid.