Parcels FAQs and Videos

Check out the parcel shipping FAQs and handy videos below for all matters boxy.

How Does Mini and Metro Moves Work?

If you wish to transport your personal belongings within the same city or country, Mini and Metro Moves can take care of all your moving needs. Our handy video explains what we do and how we do it. Take a look.

How Does Pack and Store Work?

Pack and Store is a service that helps you store your belongings between moves in one of our safe and secure storage facilities. It's the cheaper alternative to expensive self-storage. And this is how it works.

How Does MilkMail Work?

MilkMail is an exclusive milk powder delivery service which helps UK customers send baby milk powder to China. We offer a comprehensive service that collects, ships and delivers your milk powder door-to-door.  And if you use our additional service, MilkMail Plus, we will purchase the milk powder on your behalf from our selection. Check out the video below to watch a milk powder delivery in action.

How Big are Your Boxes?

We have boxes for all sorts of items from TVs and bikes to skis and surfboards, but our most popular boxes are the following:

The Large Box 
The large packing box we supply is called a ‘Large Box’ or ‘Tea Chest Box’. The dimensions of the Large Box are 61cm (height), 51cm (depth) and 41cm (width). This box is particularly useful for packing bulky but light items such as clothes, shoes, bed linen and sports equipment.

The Standard Box
The standard packing box is called a ‘Standard Box’ or ‘Book Box’. The dimensions of the Standard Box are 51cm (height), 41cm (depth) and 31cm (width). This box is designed to accommodate the heavier items such as books, albums, files, CDs, hand tools, that sort of thing.

Give the team a call or email via the Contacts page to see how we can help you with packing your stuff.

How big is your MilkMail Mail Box?

Or MilkMail Mail Boxes are 30 x 42 x 23 centimetres (11.8 x 16.5 x 9 inches) and can hold up to 6 tins of baby milk powder with a maximum weight of 6kg.

How many tubs can I put in a single MilkMail Mail Box?

Each MilkMail Mail Box can take up to 6 tubs of milk and weigh no more than 6kg.

Is there a weight limit for a MilkMail Mail Box?

Yes, you must not exceed 6kg for your consignment. And you can only ship one consignment at a time, according to Chinese regulations.

How do I track my MilkMail Mail Box?

Once you have set up your account, we will provide you with access to an online tracker, so you can follow your consignment from beginning to end.

How is the MilkMail delivered to the nominee in China?

You provide us with the person’s name and their address in China, we then label the package with those details and afterwards it is dispatched by our air service. The shipment will then be cleared and delivered to that address.

Why is MilkMail delivered to the post office nearest the address?

The shipment will sometimes attract duty of between CNY100-120, though strangely this is not consistently applied. The package will be brought to your chosen address with a receipt for the charge to be paid. If either the person receiving does not have the money or there is no one inside the house then the package will return to the local post office where it will need to be collected and the tax paid.

Is there a weight limit for Mini and Metro Moves?

No individual box, bag or suitcase must exceed 30kg. You must ensure that the maximum weight is not exceeded - not the driver's! In the event boxes are found to be overweight then the excess weight will be removed and repacked into another box. If the majority of the items to be collected are found to be overweight, then it is at the driver’s discretion to fail the collection and ask you to reschedule. The driver has a timed schedule to keep and there is very little room for delay. Please make sure to adjust the supporting documentation to reflect the change.

If an item has a weight in excess of 30kg and it is indivisible then we may recommend using the MoveCube service to proceed.

Can I send items in plastic bags and plastic containers?

We recommend you pack glasses, whether they are shot glasses, tumblers or even fine wine glasses, into plastic bags. If they crack or shatter whilst in transit then fragments of glass will not be embedded in your clothes. Similarly if you are shipping shampoos or even soy sauce without plastic protection, then you may  avoid having a laundry bill to face when you unpack.

If you are planning to send anything in plastic containers, particularly the transparent box types, we strongly recommend you repack them into our boxes. We have found these plastic containers to be very unsatisfactory: they shatter and the plastic shards are a hazard to our staff. Worse than that the dimensions of these items include the overhang for the handle so you are being charged for space you cannot use. Why bother?  We offer boxes free for you to pack so please use them, you will not find anything better!

What is the procedure?

It's a simple process whereby you order boxes and packaging from us first, allowing you to pack to your specifications. Once this step has been completed, it is up to you to call us and arrange a collection date. We will then return at the agreed day to collect all your boxes. From there, we will either put them in storage or immediately transfer them to your chosen destination within the United Kingdom. In most cases we will be able to deliver your consignment to your new address, so you don't have to be anywhere but at home. For more information, check out the Parcels homepage.

Can I follow the driver and van to the destination address?

The driver will not be travelling directly to your address, he has a schedule of other jobs in the locality to deliver and collect. There is no point following him.

In addition, the driver cannot take passengers. This is not covered under the vehicle's insurance and he is under instructions not to give anyone a lift either to the end of the road or the other side of the town. This is strictly prohibited.

Why is there a minimum charge?

The minimum charge exists to protect the company from undertaking jobs that are too small to be economically viable.