How To Claim

Well, no one ever wants to read this bit. In the unfortunate event that you need to make a claim, immediate notification should be given to Seven Seas Worldwide Ltd at the UK address.


All claims must be submitted within 30 days.


Whether you telephone, write, fax or email, please provide the following information:


  • Your name and address for correspondence
  • Your combined invoice & box receipt number if known
  • As many details as possible of your claim


Claims documentation will be sent to you immediately. In the meantime you should attempt to obtain estimates where possible for necessary repairs or replacements.




If you did not endorse the delivery documentation when receiving your goods, you should also write to the final delivery agent, advising them of the nature of the damage or loss.


Please note: As with all insurance there is an ‘insurance excess liability’ amount whereby the customer is liable for an initial


proportionate amount of the claim being registered. In this instance, the ‘excess liability’ for insurance placed with Aviva is currently based upon a UK Sterling amount of £50.00 (fifty pounds) or the equivalent in local currency.