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Avoidable Charges

Take a look at our list of avoidable charges below and save yourself some time and effort. Different countries have different rules for how they allow personal effects into their borders. And when customs finds that something is incomplete or isn't legal in their country, the bill for additional charges ends up at our front door because we're the team in charge of looking after your stuff. Naturally, we pass that bill onto you. Make sure you don't get any extra nasty bills by reading the page below. It's in your best interests!


Personal Effects:

"Personal Effects" refers to privately-owned items that can be worn or carried on the person or items that are used in the person's residence and are not commercial goods meant for re-sale. They must be bona fide property of the person sending these items for 6 months or more. Actually, let’s break it down a bit.


Ask yourself the following questions:


- Can I wear it? - Yes, allowed.


- Can I drink it? - Perhaps in certain countries and only a certain amount. Any duty applicable will be charged by Customs at the destination.


- Can I plant it? No. That’s not allowed.


- Can I smoke it? No. Not allowed either.


- Can I take items that are used to fix something? No. Spare parts or car parts are not classified as ‘personal effects’.


- Can I take items that I use for my trade or livelihood? Yep. These are classified as ‘personal effects’.



Incorrectly labelled boxes, suitcases or other items

You probably don’t need us to tell us this but...well we’re going to tell you anyway. Your name, destination address and customer reference number should be clearly written on each box, suitcase or other item. There will be a charge for each incorrectly-labelled box, suitcase or other item. You have been warned. Here are the charges:


Australia  AUD 5.00 each


Canada  CAD 4.00 each


China  CNY 30.00 each


Hong Kong  HKD 30.00 each


Ireland (Eire)  Euros 3.00 each


New Zealand  NZD 6.00 each


Singapore  SGD 6.00 each


South Africa  ZAR 30.00 each


United Kingdom   GBP 2.00 each


United States  USD 4.00 each



Not securely taped boxes

Australia  AUD 5.00 each


Canada  CAD 4.00 each


China  CNY 30.00 each


Hong Kong  HKD 30.00 each


Ireland (Eire)  Euros 3.00 each


New Zealand  NZD 6.00 each


Singapore  SGD 6.00 each


South Africa  ZAR 30.00 each


United Kingdom   GBP 2.00 each


United States  USD 4.00 each



Returned shipping boxes

Seven Seas Worldwide provides you with chemically-hardened shipping boxes to securely pack your personal effects. They’re great. These boxes are made specifically for the Seven Seas Worldwide group and we strongly recommend that you use them to ensure the safe and secure shipment of your unaccompanied excess baggage. You won’t find another box like it.


We understand how difficult it is to estimate the exact numbers of boxes you may require; consequently we suggest that you overestimate the number of boxes you think you’ll require – after all, it’s better to have too many than not enough, right?


All unused boxes will be recollected at the same time as your packed boxes. In circumstances when these boxes may have been soiled (for example, the packing box has been assembled but not used to pack) there will be an additional charge for each box that is returned in an unusable state or not returned at all. That’s how we roll. The charges are:


Australia  AUD 15.00 each


Canada  CAD 10.00 each


China  CNY 70.00 each


Hong Kong  HKD 70.00 each


Ireland (Eire)  Euros 10.00 each


New Zealand  NZD 15.00 each


Singapore  SGD 14.00 each


South Africa  ZAR 75.00 each


United Kingdom   GBP 5.00 each


United States  USD 10.00 each



Boxes exceeding the indicated maximum weight

Each box has a maximum weight allowance of 30kg. You will be advised of the maximum weight allowance at the time of booking. If any of the boxes in your consignment exceed the maximum weight, an additional charge will be applied. The additional charge will be the accumulated exceeded weight calculated as additional boxes.



Incomplete Shipping Documentation

At the same time as you receive your empty boxes you will also receive all the forms and a list of all the documentation required. All the completed forms and documentation required should be enclosed within the envelope supplied and attached securely to the TOP of the first box. If the documentation is not returned at the time of collection and we need to contact you to recover the outstanding documentation there will be an additional charge for each document:


Australia  AUD 5.00


Canada  CAD 8.00


China  CNY 50.00


Hong Kong  HKD 60.00


Ireland (Eire)  EUR 6.00


New Zealand  NZD 5.00


Singapore  SGD 10.00


South Africa  ZAR 55.00


United Kingdom   GBP 5.00


United States  USD 7.00



Should you require your documentation pack to be posted to you, there will be an additional charge for each request:


Australia  AUD 15.00


Canada  CAD 15.00


China  CNY 100.00


Hong Kong  HKD 120.00


Ireland (Eire)  EUR 15.00


New Zealand  NZD 20.00


Singapore  SGD 20.00


South Africa  ZAR 130.00


United Kingdom   GBP 10.00


United States  USD 15.00



Change to destination address additional charge

Every consignment needs to be custom-cleared on arrival in the destination country. If the destination address is changed after your consignment has arrived and custom-cleared in the destination country, a new custom clearance will have to take place. This will incur an additional charge of:


Australia  AUD 60.00


Canada  CAD 50.00


China  CNY 350.00


Hong Kong  HKD 350.00


Ireland (Eire)  Euros 36.00


New Zealand  NZD 70.00


Singapore  SGD 70.00


South Africa  ZAR 375.00


United Kingdom   GBP 25.00


United States  USD 50.00



Change of service surcharge

Should you change the service of your booking – such as change a door-to-depot shipment to door-to-door, or change a by air booking to by sea – an additional charge will be incurred:


Australia  AUD 60.00


Canada  CAD 50.00


European Union  EUR 36.00


Hong Kong  HKD 350.00


New Zealand  NZD 70.00


Singapore  SGD 70.00


South Africa  ZAR 375.00


United Kingdom  GBR 25.00


United States  USD 50.00



Bike pedals removal charge

If you are shipping a bike, you should remove the pedals prior to the collection. If the pedals need to be removed by Seven Seas Worldwide staff there will be an additional charge of:


Australia  AUD 36.00


Canada  CAD 30.00


China  CNY 210.00


Hong Kong  HKD 350.00


Ireland (Eire)  Euros 22.00


New Zealand  NZD 42.00


Singapore  SGD 41.00


South Africa  ZAR 225.00


United Kingdom   GBP 15.00


United States  USD 30.00



Late Payment Charges

Payment must be made within 7 days of the collection/ invoice date. If not, late payment charges will incur:


Australia


AUD 60.00 after 7 days and AUD 36.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas Worldwide support


Canada


CAD 50.00 after 7 days and CAD 30.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


China


CNY 350.00 after 7 days and CNY 210.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


Hong Kong


HKD 350.00 after 7 days and HKD 210.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


Ireland (Eire)


Euros 36.00 after 7 days and Euros 22.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


New Zealand


NZD 70.00 after 7 days and NZD 42.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


Singapore


SGD 68.00 after 7 days and SGD 41.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


South Africa


ZAR 375.00 after 7 days and ZAR 225.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


United Kingdom


GBP 25.00 after 7 days and GBP 15.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support


United States


USD 50.00 after 7 days and USD 30.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas Support.



Confiscation Fee

All shipments by air are subject to a security inspection including an x-ray scan prior to loading. Seven Seas Worldwide cannot return any confiscated goods under any circumstances. Any Prohibited Hazardous Goods found in your shipment will be removed and destroyed. Confiscation of ‘Prohibited Goods’ will incur an additional charge of:


Australia  AUD 180.00


Canada  CAD 150.00


China  CNY 1050.00


Hong Kong  HKD 1050.00


Ireland (Eire)  Euros 108.00


New Zealand  NZD 210.00


Singapore  SGD 210.00


South Africa  ZAR 1125.00


United Kingdom   GBP 75.00


United States  USD 150.00