Don't Forget Your Removal Insurance

Removal Insurance

No, this won’t be the most exhilarating page on the Internet you’ll read today but it might just be the most helpful. So close that tab of the 99 Cutest Rabbits and take a quick look at our removal insurance, particularly if you’re shipping treasured items.

Basic Removal Insurance

First of all, we provide automatic Basic Insurance cover of ZAR2000.00 for each box, suitcase, holdall, backpack or any other individually-packed item at a cost of ZAR49.00 for each item. 

Now what does Basic Insurance do for you? 

This insurance covers total loss of the box, suitcase, holdall, backpack or other individually-packed items. What Basic Insurance does not cover is partial loss of the box, suitcase, holdall, backpack or other individually-packed item. It is company policy to recommend Basic Insurance but if you aren’t interested, you can choose to opt out. We won’t take it personally.

Premier Removal Insurance

(Exclusions apply – Please refer to the Terms and Conditions)

The Insurance Premier payable for cover is calculated as 5% of the ‘replacement value’ of the items in the shipment that been correctly inventoried. The ‘replacement value’ is the value that it would cost to repurchase the items that have been lost. The value of the items you are insuring should be in the currency of the country where your belongings currently reside. 

Here’s an example of what we’re talking about:

Below is a table of calculations. There is no maximum insurable value for any one box. Remember to use the currency of the country you are sending your belongings from. 

Replacement value 250 750 1,000 1,500 2,000 2,000+
5% Insurance cover 12.50 37.50 50.00 75.00 100.00 100.00+

Below is an example of how to calculate the premium.  

Clothes 150 CDs/Vinyl Records 70      
Books x DVDs/Videos 35      
Bed Linen/Cutlery x Printer (remove cartridge) x      
Computer/TV x Other Electrical Items x      
Sports Equipment (e.g. bike) x Children's Toys 50      
Photos/Paintings 80 Total 385    

Example premium calculation – Take 5% of 385.00 = 19.25 (premium to pay).  There is a single limit of 25% applied to each respective category. So let’s take our example - if a single item of clothing is lost then the maximum you can claim would be 25% of Box 1, Clothes Value 150, equalling 37.50. 

Make sure that your personal effects are insured for their FULL replacement value in the country of destination. If you under-insure your goods, we will have to ‘average’ the value. Here’s another example. An item is insured for 100.00 but the ‘true value’ of the item is 200.00. This means that the item is 50% under-insured. Therefore, you would only receive the 'average value' of those items you had insured. So 50% of 100 = 50.

Finally – damage. Damage to the contents of a consignment is not covered unless the items damaged have been carefully packed either by Seven Seas Worldwide or if they were shipped in their original packaging. If a reputable retailer from whom the item was purchased packed the item, that’s covered too. If you see unused space in the box after packing, keep it free!  A bit of space can be important to the protection of the other items in the box.

It’s really important that your completed insurance form is received by Seven Seas Worldwide and payment has been made for the Premier. (Yes we have our bossy hats on for this bit.) Amendments to insurance after collection will incur a charge. This is called, believe it or not, a ‘Change Insurance Details Charge’.

In the event of a claim, please contact our offices straight away on the local freephone number as shown on our website or email insurance@sevenseasworldwide.com.

All claims MUST be submitted within 30 days of receipt of consignment.