What determines the length of the transit time? | Baggage FAQS
When we collect your shipment, within 24 hours you will receive the invoice for Transport & Shipping and confirmation that the documentation you have completed is correct.
At this point the clock starts ticking and it stops when you, or the person you have appointed as a nominee at the destination address, is contacted to pay the Destination Charges and arrange a day for the shipment to be delivered.
Any transit time is an estimate, that is why we present it between two possible periods, there are many factors that can upset it from bad weather to industrial disputes at the ports (air or sea). We will endeavour to keep you informed when there are delays that we cannot rectify.