So What is it We Actually Do? - Baggage FAQs and Videos

Well, the problem with Seven Seas Worldwide is we’re very good at so many things, so it’s difficult to know where to start. However we’ll give it a go. Check out the excess baggage FAQs and handy video guides below.

How Do Your Services Work?

Seven Seas Worldwide send items throughout the world but for complete safety and security, we do this within our own network. Naturally, our sea service takes longer than our air service but it costs less. Our service is called 'Excess Baggage by Sea' and this entails sending you boxes to pack, collecting them once they've been packed and then shipping them to your chosen destination. This service suits bigger, bulkier shipments. Take a look at our video of what we do and how we do it.

 

Our 'Excess Baggage by Air' service works along the same lines as our sea service - except of course, it's quicker and costs a little extra. This service suits smaller, lighter shipments or those with a priority. Check out the video to see how it all works.

What is the Difference Between a Standard Box and a Large Box?

Good question. 

Here’s some info about our boxes.

The Large Box 
The large packing box we supply is called a ‘Large Box’ or ‘Tea Chest Box’. The dimensions of the Large Box are 61cm (height), 51cm (depth) and 41cm (width). This box is particularly useful for packing bulky but light items such as clothes, shoes, bed linen and sports equipment.

The Standard Box
The standard packing box is called a ‘Standard Box’ or ‘Book Box’. The dimensions of the Standard Box are 51cm (height), 41cm (depth) and 31cm (width). This box is designed to accommodate the heavier items such as books, albums, files, CDs, hand tools, that sort of thing.

Additional Box Info
It is important to bear in mind that the maximum weight is 30kg. The instant quote service will inform you of the maximum allowable weight for each box for the respective country destination.  Remember not to exceed the maximum weight of 30kg (or 66 pounds) for each item. If your box is over the maximum weight limit when weighed prior to shipping, an excess weight charge will be applied. 

To avoid potential additional charges you can weigh the boxes yourself before your collection day. Simply weigh yourself on your bathroom scales in kilograms or pounds, step off and grab one of your packed boxes and step back on the scales while holding it. The difference between your own weight and your weight while holding the box will give a good estimate of the box’s shipping weight.

There is no charge for unused and returned packing boxes. We recommend that you overestimate the number of boxes you think you will need. It’s better to have too many boxes than not enough. Of course, this is dependent on the condition of the boxes; providing they are unused and returned in pristine condition so we can use them again, there will be no extra charge.

How Do I Send a Bike?

We have boxes for all sorts of eventualities. Watch the video below which takes you through the process of packing a bike. Please note that if a member of our team has to remove the pedals on your behalf, there will be an additional charge.

What is a Goods Examination Fee?

At some shipping destinations, there will be a charge before the goods are cleared through customs. This covers the cost of the examination of goods along with the processing of the documents, both of which are essential to helping you gain quarantine clearance.

Seven Seas Worldwide pays the ‘Goods Examination Fee’ for every shipment (where valid) and then charges it back to you in the local currency of your destination. We know how the ‘Goods Examination Fee’ works because we are always with your boxes and know how things work at every stage; other shipping companies employ agents to handle the goods and these agents charge different prices all the time. Sometimes they won’t charge you in the local currency – a clear indicator that even they don’t know the charge until it arrives at the destination.

What are my Insurance Options?

Why should I insure my excess baggage shipment and what type of insurance do you offer?

We know that the items you intend on sending are important to you - otherwise you wouldn’t be sending them, right?  So why not provide a bit of cover for them? Peace of mind and all that. Here are our two options.

 

Basic Insurance

Seven Seas Worldwide provides Basic insurance cover of $200.00 (or the equivalent in local currency) for each box, suitcase, holdall, backpack and other individually-packed items. Basic insurance will incur an additional charge. It is company policy to recommend this minimal insurance cover though you can opt out if you do not wish to pay for it.

 

Premium Insurance

If you consider your items invaluable, we suggest you take a look at our offer of Premium insurance. The Insurance Premium payable for cover is calculated as 5% of the ‘replacement value’ of the inventoried items and this is what it includes: The total loss of the entire shipment, theft of items from the shipment and water damage to the consignment.

‘Replacement value’ equals the value it would cost to repurchase lost items. Please note that as with all insurance there is an ‘insurance excess liability’ amount whereby the customer is liable for an initial proportionate amount of the claim being registered.  All claims are subject to the standard Insurance Terms and Conditions. There is an excess payment on any single claim.

Now did you get all that?

You can always give us a call if you want to talk about it.

Why aren't you associated with CAM?

All your shipments are moved within the Seven Seas Worldwide Group, which is based in Australia, Canada, China, Hong Kong, Malaysia, Singapore, South Africa, Thailand, the USA and the UK, where the Head Office is located. This is a unique structure within the international relocation industry where in almost all cases a shipment is received by either an entirely independent company or a franchisee company operating under a brand. We are a centrally-controlled network under the same ownership throughout the group.

Therefore whether you call us in Canada, Hong Kong or New Zealand, you will be dealing with the same group with the same operational procedures in every country and if it does change, we will tell you.

It was for this reason that we could not see the advantage of being part of local removals association such as the Canadian Association of Movers (CAM), since there was little they could provide us that we did not already have in place.