What is the weight limit? | Baggage FAQS

No individual box, bag or suitcase must exceed 30kg.

You must ensure that the maximum weight is not exceeded - not the driver's! In the event boxes are found to be overweight then the excess weight will be removed and repacked into another box. If the majority of the items to be collected are found to be overweight, then it is at the driver’s discretion to fail the collection and ask you to reschedule. The driver has a timed schedule to keep and there is very little room for delay. Please make sure to adjust the supporting documentation to reflect the change.

If an item has a weight in excess of 30kg and it is indivisible then we may recommend using the MoveCube service to proceed.