Incorrectly labelled cartons, Suitcases or other items
Your name, destination address and Customer Reference number should be clearly written on each carton, suitcase or other item. There will be a charge for each incorrectly labelled carton, suitcase or other item:

Australia

AUD$ 5.00 each

Ireland(Eire)

Euros € 3.00 each

Mainland China/Hong Kong

USD$ 4.00 each

New Zealand

NZD$ 6.00 each

United Kingdom

GBP£ 2.00 each

United States

USD$ 4.00 each

South Africa

ZAR 30.00 each
 
Not securely taped cartons
The bottom and the top of each carton should be securely taped as per instructions on the carton, failing to do so will incur an additional charge:

Australia

AUD$ 5.00 each

Ireland(Eire)

Euros € 3.00 each

Mainland China/Hong Kong

USD$ 4.00 each

New Zealand

NZD$ 6.00 each

United Kingdom

GBP£ 2.00 each

United States

USD$ 4.00 each

South Africa

ZAR 30.00 each
Cartons exceeding the indicated maximum weight
Each carton has a maximum weight allowance of 30kg or 40kg depending on the destination country, you will be advised of the maximum weight allowance at the time of booking. If any of the cartons in your consignment exceed the maximum weight an additional charge will be applied. The additional charge will be the accumulated exceeded weight calculated as additional cartons.
Incomplete shipping documentation
 At the same time as you receive your empty cartons you will also receive all forms and a list of all the documentation required. All the completed forms and documentation required should be enclosed within the envelope supplied and attached securely to the TOP of carton 1.If the documentation is not returned at the time of collection and we need to contact you to recover the outstanding documentation there will be an additional charge for each attempt:

Australia

AUD$ 6.00 per attempt

Ireland(Eire)

Euros € 4.00 per attempt

Mainland China/Hong Kong

USD$ 5.00 per attempt

New Zealand

NZD$ 7.00 per attempt

United Kingdom

GBP£ 2.50 per attempt

United States

USD$ 5.00 per attempt

South Africa

ZAR 38 per attempt
Change to destination address additional charge
Every consignment needs to be custom cleared on arrival in the destination country.If the destination address is changed after your consignment has arrived and custom cleared in the destination country a new custom clearance will have to take place. This will incur an additional charge of : 

Australia

AUD$ 60.00

Ireland(Eire)

Euros € 36.00

Mainland China/Hong Kong

USD$ 50.00

New Zealand

NZD$ 70.00

United Kingdom

GBP£ 25.00

United States

USD$ 50.00

South Africa

ZAR 375.00

Late Payment Charges
Payment must be made within 7 days of the collection/ invoice date if not late payment charges will incur: 
  • Australia
    AUD$ 60.00 after 7 days and AUD$ 36 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
  • Ireland(Eire)
    Euros € 36.00 after 7 days and Euros € 22 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
  • Mainland China/Hong Kong
    USD$ 50.00 after 7 days and USD$ 30 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
  • New Zealand
    NZD$ 70.00 after 7 days and NZD$ 42for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
  • United Kingdom
    GBP£ 25.00 after 7 days and £15 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
  • United States
    USD$ 50.00 after 7 days and USD$ 30 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas Support
  • South Africa
    ZAR375 after 7 days and ZAR225 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
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