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Incorrectly labelled cartons, Suitcases or other items |
Your name, destination address and Customer Reference number should be clearly written
on each carton, suitcase or other item. There will be a charge for each incorrectly
labelled carton, suitcase or other item:
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Australia
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AUD$ 5.00 each |
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Ireland(Eire)
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Euros € 3.00 each |
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Mainland China/Hong Kong
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USD$ 4.00 each |
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New Zealand
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NZD$ 6.00 each |
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United Kingdom
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GBP£ 2.00 each |
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United States
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USD$ 4.00 each |
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South Africa
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ZAR 30.00 each |
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Not securely taped cartons |
The bottom and the top of each carton should be securely taped as per instructions
on the carton, failing to do so will incur an additional charge:
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Australia
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AUD$ 5.00 each |
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Ireland(Eire)
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Euros € 3.00 each |
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Mainland China/Hong Kong
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USD$ 4.00 each |
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New Zealand
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NZD$ 6.00 each |
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United Kingdom
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GBP£ 2.00 each |
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United States
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USD$ 4.00 each |
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South Africa
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ZAR 30.00 each |
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Cartons exceeding the indicated maximum weight
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Each carton has a maximum weight allowance of 30kg or 40kg depending on the destination
country, you will be advised of the maximum weight allowance at the time of booking.
If any of the cartons in your consignment exceed the maximum weight an additional
charge will be applied. The additional charge will be the accumulated exceeded weight
calculated as additional cartons.
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Incomplete shipping documentation |
At the same time as you receive your empty cartons you will also receive all
forms and a list of all the documentation required. All the completed forms and
documentation required should be enclosed within the envelope supplied and attached
securely to the TOP of carton 1.If the documentation is not returned at the time
of collection and we need to contact you to recover the outstanding documentation
there will be an additional charge for each attempt:
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Australia
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AUD$ 6.00 per attempt |
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Ireland(Eire)
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Euros € 4.00 per attempt |
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Mainland China/Hong Kong
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USD$ 5.00 per attempt |
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New Zealand
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NZD$ 7.00 per attempt |
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United Kingdom
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GBP£ 2.50 per attempt |
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United States
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USD$ 5.00 per attempt |
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South Africa
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ZAR 38 per attempt |
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Change to destination address additional charge
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Every consignment needs to be custom cleared on arrival in the destination country.If
the destination address is changed after your consignment has arrived and custom
cleared in the destination country a new custom clearance will have to take place.
This will incur an additional charge of :
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Australia
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AUD$ 60.00 |
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Ireland(Eire)
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Euros € 36.00 |
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Mainland China/Hong Kong
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USD$ 50.00 |
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New Zealand
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NZD$ 70.00 |
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United Kingdom
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GBP£ 25.00 |
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United States
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USD$ 50.00 |
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South Africa
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ZAR 375.00 |
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Late Payment Charges |
Payment must be made within 7 days of the collection/ invoice date if not late payment
charges will incur:
- Australia
AUD$ 60.00 after 7 days and AUD$ 36 for each additional
week thereafter, week one starting on the first Monday after day 7, up to a maximum
of 12 weeks. After 12 weeks your consignment will be given to a local charity that
Seven Seas support
- Ireland(Eire)
Euros € 36.00 after 7 days and Euros € 22 for
each additional week thereafter, week one starting on the first Monday after day
7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to
a local charity that Seven Seas support
- Mainland China/Hong Kong
USD$ 50.00 after 7 days and USD$ 30 for each additional week thereafter, week
one starting on the first Monday after day 7, up to a maximum of 12 weeks. After
12 weeks your consignment will be given to a local charity that Seven Seas support
- New Zealand
NZD$ 70.00
after 7 days and NZD$ 42for each additional week thereafter, week one starting on
the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment
will be given to a local charity that Seven Seas support
- United Kingdom
GBP£ 25.00
after 7 days and £15 for each additional week thereafter, week one starting on the
first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment
will be given to a local charity that Seven Seas support
- United States
USD$ 50.00
after 7 days and USD$ 30 for each additional week thereafter, week one starting
on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your
consignment will be given to a local charity that Seven Seas Support
- South Africa
ZAR375 after 7 days and ZAR225 for each additional week thereafter, week one starting
on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your
consignment will be given to a local charity that Seven Seas support
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